Job Description

Job Header

Applications and Technical Support Specialist

Advertiser: Integrated Sciences Pty LtdMore jobs from this company

Job Information

Job Listing Date
21 Jan 2021
Location
Sydney, North Shore & Northern Beaches
Work Type
Full Time
Classification
Science & Technology, Biotechnology & Genetics

Applications and Technical Support Specialist

ABOUT THE ROLE

  • Innovative product portfolio for Genomics Research and Discovery
  • Join the Life Sciences sales and support team, providing applications and technical support for highly technical and cutting-edge products

THE POSITION

We are seeking an experienced and enthusiastic person to provide applications and technical support for our rapidly expanding Life Sciences product lines with particular focus on products utilising Molecular Biology applications. The role focuses on responding to and resolving our customers technical and applications enquiries. The support will be delivered via phone, tele-conference, email and on occasion at customer sites.

Critical to the success of this role will be your ability to work collaboratively with the Sales, Service and Operations team to provide excellence for our customers.  This is a perfect mix of science and the commercial world.

THE COMPANY

Integrated Sciences is an Australian owned company established in 1983 who provide high-quality and innovative products to the Life Sciences and Clinical Diagnostics sectors throughout Australia and New Zealand.  We specialise in providing sales, marketing and service support for niche International brands.

We provide and support work-flow solutions for next-generation sequencing (NGS) and PCR/qPCR.  In addition, reagents and instrumentation for single cell analysis, epigenetics, nucleic acid purification and sample QC are sold and supported to a diverse range of customers from Research Organisations, Hospitals, Core facilities and Diagnostic laboratories.

DUTIES & RESPONSIBILITIES

  • Work cohesively with the Life Sciences team providing applications and technical support to our customers 
  • Respond to customer enquiries in a timely and professional manner
  • Liaise with suppliers to ensure technical problems are resolved
  • Maintain a high level of product knowledge for all products
  • Effectively communicate and provide feedback to the Company on customer expectations
  • Primarily office based, with the flexibility to be on-site occasionally (locally and/or interstate) if required
  • Adhere to the Company’s requirements of the Quality Management System.

WHAT’S IN IT FOR YOU?

  • Excellent team culture, working alongside friendly, passionate and supportive colleagues
  • Comprehensive product training
  • Experience a variety of globally sourced innovative products
  • Chatswood location with parking

SKILLS & EXPERIENCE

  • A strong scientific competency with a degree in the fields of molecular biology and/or genetics is essential
  • Laboratory experience in a research laboratory or core facility is essential with experience and competency in NGS and PCR/qPCR applications
  • Prior scientific customer support experience is desirable
  • Strong problem-solving and interpersonal skills
  • High attention to detail is required
  • Polished oral and written communication skills
  • A valid driver’s license is essential and the ability to travel throughout Australia on occasion may be required
  • You must be an Australian citizen or permanent resident to be considered

If you are looking for a rewarding position with a successful well established Australian company working in the field of Healthcare and Scientific Research we encourage you to apply by emailing your CV in confidence to careers@integratedsci.com.au

Please quote job reference: ATSS 24122020

ABOUT THE ROLE

  • Innovative product portfolio for Genomics Research and Discovery
  • Join the Life Sciences sales and support team, providing applications and technical support for highly technical and cutting-edge products

THE POSITION

We are seeking an experienced and enthusiastic person to provide applications and technical support for our rapidly expanding Life Sciences product lines with particular focus on products utilising Molecular Biology applications. The role focuses on responding to and resolving our customers technical and applications enquiries. The support will be delivered via phone, tele-conference, email and on occasion at customer sites.

Critical to the success of this role will be your ability to work collaboratively with the Sales, Service and Operations team to provide excellence for our customers.  This is a perfect mix of science and the commercial world.

THE COMPANY

Integrated Sciences is an Australian owned company established in 1983 who provide high-quality and innovative products to the Life Sciences and Clinical Diagnostics sectors throughout Australia and New Zealand.  We specialise in providing sales, marketing and service support for niche International brands.

We provide and support work-flow solutions for next-generation sequencing (NGS) and PCR/qPCR.  In addition, reagents and instrumentation for single cell analysis, epigenetics, nucleic acid purification and sample QC are sold and supported to a diverse range of customers from Research Organisations, Hospitals, Core facilities and Diagnostic laboratories.

DUTIES & RESPONSIBILITIES

  • Work cohesively with the Life Sciences team providing applications and technical support to our customers 
  • Respond to customer enquiries in a timely and professional manner
  • Liaise with suppliers to ensure technical problems are resolved
  • Maintain a high level of product knowledge for all products
  • Effectively communicate and provide feedback to the Company on customer expectations
  • Primarily office based, with the flexibility to be on-site occasionally (locally and/or interstate) if required
  • Adhere to the Company’s requirements of the Quality Management System.

WHAT’S IN IT FOR YOU?

  • Excellent team culture, working alongside friendly, passionate and supportive colleagues
  • Comprehensive product training
  • Experience a variety of globally sourced innovative products
  • Chatswood location with parking

SKILLS & EXPERIENCE

  • A strong scientific competency with a degree in the fields of molecular biology and/or genetics is essential
  • Laboratory experience in a research laboratory or core facility is essential with experience and competency in NGS and PCR/qPCR applications
  • Prior scientific customer support experience is desirable
  • Strong problem-solving and interpersonal skills
  • High attention to detail is required
  • Polished oral and written communication skills
  • A valid driver’s license is essential and the ability to travel throughout Australia on occasion may be required
  • You must be an Australian citizen or permanent resident to be considered

If you are looking for a rewarding position with a successful well established Australian company working in the field of Healthcare and Scientific Research we encourage you to apply by emailing your CV in confidence to careers@integratedsci.com.au

Please quote job reference: ATSS 24122020

The application form will include these questions:
  • Have you completed a qualification in science?
  • How much notice are you required to give your current employer?
  • Do you have a current Australian driver's licence?
  • Do you own or have regular access to a car?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.

Share this role