Job Description

Job Header

Member Services Officers

Advertiser: Australian Institute of ArchitectsMore jobs from this company

Job Information

Job Listing Date
6 Jan 2021
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Administration & Office Support, Other

Member Services Officers

The Australian Institute of Architects is the peak body for the architectural profession in Australia, representing more than 11,500 members across Australia and overseas. The Institute works to improve our built environment by promoting quality, responsible and sustainable design, promoting the architectural profession and being the public voice for architecture.

The Membership Services Officers contribute to the Institute’s ongoing growth and supporting members with practical, relevant and responsive services that may include the delivery of Awards, Events, Prizes, CPD, Education and administrative support. Key focus areas for all Chapter operational staff across 2021 includes membership growth and retention, using key strategies to demonstrate membership value and enhance member recruitment, retention, renewal and reinstatement; and adopting a strong sales and service mindset, provide accurate and timely advice and support, clearly articulating value and benefits, ensuring members receive the maximum benefit from their membership with the Institute.

The Institute has two positions available in our Queensland Chapter.

Position 1 - Full-time ongoing 

Key Responsibilities 

  • With a key focus on quality events and topical programs, coordinate, promote and execute chapter events and activities including workshops, seminars, webinars and networking events
  • Work in partnership with chapter committees to deliver events and activities for a range of interest groups, from students and emerging architects, to established practitioners in Brisbane and regionally 
  • Coordinate all aspects of events and chapter marketing with an emphasis on digital marketing and public relations. Responsibilities include chapter social media management, e-news, website and media liaison
  • Work closely with the State Manager and chapter team to consistently improve systems, reporting and the overall quality of chapter operations

Key Selection Criteria

The ideal candidate for this position will have:

  • Tertiary qualifications in marketing and events management and/or demonstrated experience in events coordination and marketing, preferably in a peak body or membership association
  • Demonstrated understanding of the requirements of effective consultation and professional servicing, including an ability to work on multiple projects concurrently with a diverse range of professionals, volunteers and partner organisations
  • Experience in using the Microsoft Office suite of software, together with knowledge and demonstrated experience in planning and managing social media campaigns, eDMs, updating websites, SEO and media engagement
  • Excellent copywriting and presentation skills and an appreciation of visual communication design and branding
  • Experience in working with or an understanding of the architecture and built environment sector and an empathy with design excellence (preferred)
  • Experience using a membership database system such as iMIS (highly regarded)

Position 2 - Full-time maximum term contract (until November 2021)

Key Responsibilities 

  • Within a strategic framework and identified advocacy priorities, undertake subject matter/focussed research on key chapter advocacy issues. Issues may range from legislative and compliance matters to practice, to heritage, sustainability, architectural education and accreditation, etc.
  • Write clear and impactful responses, position papers, submissions, etc. relating to chapter advocacy 
  • Work with the chapter’s committees to curate and develop content for the annual series of webinars
  • Provide informed and expert content advice for other relevant chapter programs such as workshops, seminars, etc.
  • Assist members (and prospective members) with practice enquiries including managing the chapter Senior Counsellor Service
  • Participate in national advocacy responses and initiatives 

Key Selection Criteria
The ideal candidate for this position will have:

  • A degree/s in, or study towards, architecture and/or demonstrated experience in architecture and an empathy with design excellence
  • Experience working with architects or at a membership association
  • Demonstrated understanding of the requirements of effective consultation and professional servicing, including an ability to work on multiple projects concurrently with a diverse range of professionals, volunteers and partner organisations
  • Highly developed research and report writing skills and an ability to provide clear interpretation/communication of complex technical and/or legislative issues
  • Experience in using the Microsoft Office suite of software

How to apply
To be considered for this role, please click 'apply now' and attach your CV as well as a cover letter that addresses:

  • which one of the two positions you are applying for
  • why you believe you would be a good fit for this role
  • examples of where you have demonstrated the Key Selection Criteria for that particular position

Why the Australian Institute of Architects?
As an organisation, we are committed to providing a healthy, flexible, rewarding and inclusive environment. Driven by our culture and values, and steeped in history, the Australian Institute of Architects has been supporting the profession of architecture since 1930, and is committed to enabling and driving change and innovation internally, and for our members. The successful candidate will be part of an altruistic and impactful community supported by inspiring leadership as well as a wider network of state-based peers.

Careers that promote and celebrate excellence in architecture
 

The Australian Institute of Architects is the peak body for the architectural profession in Australia, representing more than 11,500 members across Australia and overseas. The Institute works to improve our built environment by promoting quality, responsible and sustainable design, promoting the architectural profession and being the public voice for architecture.

The Membership Services Officers contribute to the Institute’s ongoing growth and supporting members with practical, relevant and responsive services that may include the delivery of Awards, Events, Prizes, CPD, Education and administrative support. Key focus areas for all Chapter operational staff across 2021 includes membership growth and retention, using key strategies to demonstrate membership value and enhance member recruitment, retention, renewal and reinstatement; and adopting a strong sales and service mindset, provide accurate and timely advice and support, clearly articulating value and benefits, ensuring members receive the maximum benefit from their membership with the Institute.

The Institute has two positions available in our Queensland Chapter.

Position 1 - Full-time ongoing 

Key Responsibilities 

  • With a key focus on quality events and topical programs, coordinate, promote and execute chapter events and activities including workshops, seminars, webinars and networking events
  • Work in partnership with chapter committees to deliver events and activities for a range of interest groups, from students and emerging architects, to established practitioners in Brisbane and regionally 
  • Coordinate all aspects of events and chapter marketing with an emphasis on digital marketing and public relations. Responsibilities include chapter social media management, e-news, website and media liaison
  • Work closely with the State Manager and chapter team to consistently improve systems, reporting and the overall quality of chapter operations

Key Selection Criteria

The ideal candidate for this position will have:

  • Tertiary qualifications in marketing and events management and/or demonstrated experience in events coordination and marketing, preferably in a peak body or membership association
  • Demonstrated understanding of the requirements of effective consultation and professional servicing, including an ability to work on multiple projects concurrently with a diverse range of professionals, volunteers and partner organisations
  • Experience in using the Microsoft Office suite of software, together with knowledge and demonstrated experience in planning and managing social media campaigns, eDMs, updating websites, SEO and media engagement
  • Excellent copywriting and presentation skills and an appreciation of visual communication design and branding
  • Experience in working with or an understanding of the architecture and built environment sector and an empathy with design excellence (preferred)
  • Experience using a membership database system such as iMIS (highly regarded)

Position 2 - Full-time maximum term contract (until November 2021)

Key Responsibilities 

  • Within a strategic framework and identified advocacy priorities, undertake subject matter/focussed research on key chapter advocacy issues. Issues may range from legislative and compliance matters to practice, to heritage, sustainability, architectural education and accreditation, etc.
  • Write clear and impactful responses, position papers, submissions, etc. relating to chapter advocacy 
  • Work with the chapter’s committees to curate and develop content for the annual series of webinars
  • Provide informed and expert content advice for other relevant chapter programs such as workshops, seminars, etc.
  • Assist members (and prospective members) with practice enquiries including managing the chapter Senior Counsellor Service
  • Participate in national advocacy responses and initiatives 

Key Selection Criteria
The ideal candidate for this position will have:

  • A degree/s in, or study towards, architecture and/or demonstrated experience in architecture and an empathy with design excellence
  • Experience working with architects or at a membership association
  • Demonstrated understanding of the requirements of effective consultation and professional servicing, including an ability to work on multiple projects concurrently with a diverse range of professionals, volunteers and partner organisations
  • Highly developed research and report writing skills and an ability to provide clear interpretation/communication of complex technical and/or legislative issues
  • Experience in using the Microsoft Office suite of software

How to apply
To be considered for this role, please click 'apply now' and attach your CV as well as a cover letter that addresses:

  • which one of the two positions you are applying for
  • why you believe you would be a good fit for this role
  • examples of where you have demonstrated the Key Selection Criteria for that particular position

Why the Australian Institute of Architects?
As an organisation, we are committed to providing a healthy, flexible, rewarding and inclusive environment. Driven by our culture and values, and steeped in history, the Australian Institute of Architects has been supporting the profession of architecture since 1930, and is committed to enabling and driving change and innovation internally, and for our members. The successful candidate will be part of an altruistic and impactful community supported by inspiring leadership as well as a wider network of state-based peers.

Careers that promote and celebrate excellence in architecture
 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have experience in a role which requires relationship management experience?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.

Share this role