Job Description

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Enquiries Officer

Advertiser: Department of Justice and Community Safety VIC3.25 out of 53.3 overall rating (44 employee reviews) More jobs from this company

Job Information

Job Listing Date
11 Jan 2021
Location
Ballarat & Central Highlands
Salary
$53,946 - $69,276
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Enquiries Officer

About us

The Regulation, Legal and Integrity group of the Department of Justice and Community Safety (the department) leads regulatory functions across the Justice portfolio. The Regulation, Legal and Integrity group's functions tie in with the department's vision of a connected justice and community safety system, working to build a safer, fairer and stronger Victoria.

The Information and Dispute Services Centre (IDSC) provides contact centre services across the Regulation, Legal and Integrity group's legislative remit, including information and advice related, but not limited, to:

  • renting and tenancy
  • Residential Tenancy Bond Authority
  • Australian Consumer Law
  • occupational licensing schemes administrated by Consumer Affairs Victoria (CAV)
  • Responsible Service of Gaming Helpline.

About the role

As an Enquiries Officer, you will be responsible for:

  • receiving, evaluating and responding to phone calls, and emails from consumers, renters, businesses, rental providers and the general public
  • providing accurate relevant legislative advice and information on the rights and responsibilities of consumers, businesses, renters and rental providers
  • evaluating and processing complaints presented in writing or by phone. 

About you

As our ideal candidate, you will have:

  • excellent verbal and written communication skills
  • a positive approach to problem solving and changes in the work environment
  • resilience
  • a strong people focus, great interpersonal skills and the ability to build working relationships.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

About us

The Regulation, Legal and Integrity group of the Department of Justice and Community Safety (the department) leads regulatory functions across the Justice portfolio. The Regulation, Legal and Integrity group's functions tie in with the department's vision of a connected justice and community safety system, working to build a safer, fairer and stronger Victoria.

The Information and Dispute Services Centre (IDSC) provides contact centre services across the Regulation, Legal and Integrity group's legislative remit, including information and advice related, but not limited, to:

  • renting and tenancy
  • Residential Tenancy Bond Authority
  • Australian Consumer Law
  • occupational licensing schemes administrated by Consumer Affairs Victoria (CAV)
  • Responsible Service of Gaming Helpline.

About the role

As an Enquiries Officer, you will be responsible for:

  • receiving, evaluating and responding to phone calls, and emails from consumers, renters, businesses, rental providers and the general public
  • providing accurate relevant legislative advice and information on the rights and responsibilities of consumers, businesses, renters and rental providers
  • evaluating and processing complaints presented in writing or by phone. 

About you

As our ideal candidate, you will have:

  • excellent verbal and written communication skills
  • a positive approach to problem solving and changes in the work environment
  • resilience
  • a strong people focus, great interpersonal skills and the ability to build working relationships.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

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