Job Description

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PASPALEY | Client Advisor / Sales Associate x3

Advertiser: Australian Retailers Association Talent RegistryMore jobs from this company

Job Information

Job Listing Date
12 Jan 2021
Work Type
Full Time
Retail & Consumer Products, Retail Assistants

About us
Paspaley is the world’s most important producer of cultured pearls. Although the gems remain in the South Sea pearl category, Paspaley pearls have become a category of their own, due to the superior and widely recognised quality. As a result, these gems are most commonly recognised simply as Paspaley Pearls.
With the Barangaroo Boutique opening in January 2021, we are now recruiting for multiple Client Advisors to service the needs of our clientele. These roles are as critical as they are exciting.  Your main responsibilities will be to conduct sales through establishing the customer’s needs and preferences, offering products that are appropriate and closing sales to effectively ensure maximum customer satisfaction.
About the role
You will be responsible for delivering sales through establishing our customer’s need and preferences, offering products that are appropriate, and closing sales to effectively ensure maximum customer satisfaction.
The Client Advisor/Sales Associate is responsible for achieving sales targets through professional service standards adhering to the sales training guidelines as set out in the Paspaley Path to Purchase.
You must maintain excellent standards of personal presentation and practice in-store behaviour and profile appropriate to the Company image and Company values.
The position is also responsible for working together as a team to maintain daily store administration as directed by the Boutique Manager, up to date customer data, accurate stock management, excellent boutique presentation and adhere to store security procedures. 
This is a direct customer facing role, with the focus on sales by building rapport with potential and existing customers.
Key Performance Indicators (KPI)
  • Achieve Sales Targets 
  • Improve efficiency and productivity  
  • Superior customer service  
  • Improve or enhance products and services   

Role Requirements
  • Minimum 5 years’ experience with a high-end luxury retail company in customer/sales facing role.   
  • Proven sales records showing increase in profits   
  • Proven merchandise management   
  • Higher School Certificate 
  • Sales Training   
  • Excellent communication skills; the ability to build rapport, establish and maintain relationship.   
  • Exceptional organisational skills  
  • ‘Can-do’ attitude; motivated and proactive   
  • Entrepreneurial spirit –drive to create business opportunities   
  • Team orientation   
  • Desire to meet customer’s needs   
  • Professional presentation and grooming

About you
You will embody everything that is luxury retail. You will have a passion for the most beautiful products in the world, utilising your authenticity to create memorable client experiences. 
With at least 5 years luxury retail experience, a proven track record of outstanding customer service and exemplary sales performance, you will have a desire to work in one of Sydney’s most prestigious luxury retail locations.

How to apply
To apply for this role, please start the application process by hitting APPLY.  
You will then be directed to complete an online assessment evaluation through our chosen technology partner “Shortlyster”.  Your application will only be considered, once this online process is complete. 
The Shortlyster technology helps us to intelligently shortlist candidates who fit our role on a technical level as well as a cultural, organisational, job and personality fit. It allows us to standardise candidate evaluations with a scorecard based on science and powerful data. Therefore, eliminating the need to make decisions based on ‘gut feel’ as it removes all decision bias.

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