Job Description

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Customer Service Manager

Advertiser: Bank Australia3.3889 out of 53.4 overall rating (18 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Jan 2021
Location
Ballarat & Central Highlands
Work Type
Full Time
Classification
Banking & Financial Services, Banking - Retail/Branch

Customer Service Manager

Come and help us build a different kind of bank, the bank Australia needs. We’re driven by a clear purpose to create mutual prosperity and positive impact for people and the planet.

We’re growing fast as more people choose to align their banking with their values. We’re looking for people who share those values and a commitment to creating a positive future for our 160,000 customers, our communities, and our environment.

We have an exciting opportunity for a permanent, full time position of Customer Service Manager located at our Ballarat Branch.

Why join us

  • As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit
  • We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours
  • We’re committed to building an inclusive culture and a diverse workforce that reflects the Australian community
  • We’re the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you’ll be doing

  • Lead and manage day to day branch operations with focus on consistent delivery of outstanding customer experience in line with our online-led distribution strategy
  • Responsible for the day to day operations of the branch, including cash management and full compliance with all procedures and processes
  • Work independently, taking ownership of issues, including accurate record management and tactful resolutions of queries and escalations from both internal and external customers
  • Ensure branch premises are properly maintained and aligned to the Bank’s marketing guidelines
  • Provide operational support to staff including guidance with the Bank’s policies and procedures on operational matters
  • Effectively manage the resource allocation of the branch to meet the needs of the business.

What you’ll bring

  • Ability to manage, lead and motivate a team
  • Flexible and adaptable approach and response to change
  • Proven experience in a sales environment
  • Excellent communication and interpersonal skills, verbal and written
  • Ability to effectively determine priorities and allocate high work volumes
  • Ability to manage conflict and challenging conversations
  • Ability to make independent decisions and problem solve
  • Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.



Come and help us build a different kind of bank, the bank Australia needs. We’re driven by a clear purpose to create mutual prosperity and positive impact for people and the planet.

We’re growing fast as more people choose to align their banking with their values. We’re looking for people who share those values and a commitment to creating a positive future for our 160,000 customers, our communities, and our environment.

We have an exciting opportunity for a permanent, full time position of Customer Service Manager located at our Ballarat Branch.

Why join us

  • As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit
  • We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours
  • We’re committed to building an inclusive culture and a diverse workforce that reflects the Australian community
  • We’re the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you’ll be doing

  • Lead and manage day to day branch operations with focus on consistent delivery of outstanding customer experience in line with our online-led distribution strategy
  • Responsible for the day to day operations of the branch, including cash management and full compliance with all procedures and processes
  • Work independently, taking ownership of issues, including accurate record management and tactful resolutions of queries and escalations from both internal and external customers
  • Ensure branch premises are properly maintained and aligned to the Bank’s marketing guidelines
  • Provide operational support to staff including guidance with the Bank’s policies and procedures on operational matters
  • Effectively manage the resource allocation of the branch to meet the needs of the business.

What you’ll bring

  • Ability to manage, lead and motivate a team
  • Flexible and adaptable approach and response to change
  • Proven experience in a sales environment
  • Excellent communication and interpersonal skills, verbal and written
  • Ability to effectively determine priorities and allocate high work volumes
  • Ability to manage conflict and challenging conversations
  • Ability to make independent decisions and problem solve
  • Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.



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