Job Description

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Administration & Customer Service Officer | Australian Fintech Company

Advertiser: Quest Payment Systems Pty LtdMore jobs from this company

Job Information

Job Listing Date
12 Jan 2021
Melbourne, Eastern Suburbs
Competitive Salary
Work Type
Full Time
Administration & Office Support, Client & Sales Administration


Quest Payment Systems Pty Ltd is an award-winning Australian Fintech company, producing a range of innovative "end-to-end" payment solutions inclusive of payment terminal hardware, software and transaction services for major Australian retailers and financial institutions.

Based in Melbourne, Quest has been internationally recognised for our development of a cashless donation system and are innovators in the payment industry, recently launching 'Tap-on-Phone' to the Australian market.

Find out more at:



We are looking for a mature minded highly talented Administration & Customer Service Officer to join our Marketing team where you will be liaising with a variety of clients, industries and markets in your portfolio including:

  • retail
  • hospitality
  • fuel
  • self-service / vending
  • government
  • charity organisations


You will be responsible for:

  • Initiating workflow of customer orders
  • Preparation of documentation including quotes, agreements and reporting
  • Assisting with the qualification of new business opportunities
  • Data input, analysis and CRM management
  • Preparation of marketing material and mailouts
  • Sales and administrative support to the Sales, Marketing and Account Management team



The ideal candidate will possess:

  • Exceptional verbal and written skills
  • Proficiency in Microsoft Word and Excel
  • Strong customer service experience
  • The ability to think on your feet and a desire to solve customer business problems
  • Self-motivated and a team player with an attitude of getting things done
  • Experience with CRM software is not essential but will be highly regarded



  • Fantastic opportunity to take the next step in your career or for someone to re-enter the workforce 
  • Excellent salary package for the right candidate
  • Innovative and collaborative team environment



Come and join us!

Click APPLY and launch your career with Quest!


Please note applications will only be considered from candidates who are currently Australian citizens or permanent residents.

Only successful applicants will be contacted.

No Agencies.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Which of the following Microsoft Office products are you experienced with?
  • What's your expected annual base salary?

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