Job Description

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Helpdesk Support | Australian Fintech Company

Advertiser: Quest Payment Systems Pty LtdMore jobs from this company

Job Information

Job Listing Date
12 Jan 2021
Melbourne, Eastern Suburbs
Competitive Salary
Work Type
Full Time
Information & Communication Technology, Help Desk & IT Support


Quest Payment Systems Pty Ltd is an award-winning Australian Fintech company, producing a range of innovative “end-to-end” payment solutions inclusive of payment terminal hardware, software and transaction services for major Australian retailers and financial institutions.

Based in Melbourne, Quest has been internationally recognised for our development of a cashless donation system and are innovators in the payment industry, recently launching ‘Tap-on-Phone’ to the Australian market.

Find out more at:



We are looking for Level 1 team members to join our Helpdesk Support team where you will be providing post-sales technical support to our national client base.

You will be responsible for:

  • Providing Level 1 technical support to clients via telephone and email
  • Supporting and coordinating site installations
  • Logging all call activities in the department's database system
  • Escalating any issues for further troubleshooting until the problem is resolved
  • Participating in team training and weekly team meetings
  • Some after-hours work will also be required



The ideal candidate will possess:

  • Experience in a similar IT role
  • Knowledge of payments, Fintech and technology industries
  • Strong communication skills, both verbal and written
  • Excellent problem solving and time management skills
  • The ability to think on your feet and outside the box
  • Strong technical background with an ability to understand complex technical systems and problems
  • Reliable and resourceful
  • Client focused, quality focused and process orientated
  • Self-motivated and a team player with an attitude of getting things done



  • Fantastic opportunity to start or take the next step in your IT career
  • Work for an award-winning Fintech company
  • Excellent salary package for the right candidate
  • Innovative and collaborative team environment



Come and join us!

Click APPLY and launch your career with Quest!


Please note applications will only be considered from candidates who are currently Australian citizens or permanent residents.

Only successful applicants will be contacted.

No Agencies.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience working in a technical support role?
  • What's your expected annual base salary?

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