Job Description

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Inbound Call Centre Consultant

Advertiser: Australian Personnel SolutionsMore jobs from this company

Job Information

Job Listing Date
13 Jan 2021
Melbourne, Eastern Suburbs
$29.40 per hour
Work Type
Call Centre & Customer Service, Customer Service - Call Centre

APS have partnered with an experienced provider of electronic and white good products to assist them in finding the best of the best in the customer service game!

We are seeking 4-6 individuals who thrive in a busy and fast paced environment to join the team in Knoxfield. Successful applicants will need to determine customers needs, record information and provide solutions. 

No Sales!! 

This role requires staff to be available for an ongoing casual role Monday to Friday for 38 hours a week between 8.30am - 7.00pm on a set roster.

About the role

  • Full training is provided in class room style environment (social distancing rules will be applied) 
  • You'll be welcomed by a friendly team with a positive work culture
  • No two days will ever be the same
  • Opportunities for career growth

What you need to succeed

  • Have a vibrant and positive attitude!
  • Tech background (highly desirable!)
  • Experience with customer service is a must. 
  • Experience handling enquiries over the phone and via email
  • Ability to manage a large amount of inbound calls with a focus to deliver customer needs
  • Fantastic work ethic
  • Intermediate computer skills
  • Strong written and verbal skills
  • Accurately record information while liaising over the phone with customers

Parking is provided free of charge, easy access and hassle free!

Only shortlisted candidates will be contacted.
Must hold full working rights. 

If you feel like this is the role for you look no further and apply today!

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • How much notice are you required to give your current employer?
  • Do you have a current Australian driver's licence?

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