Job Description

Job Header

Customer Service Officer

Advertiser: McArthurMore jobs from this company

Job Information

Job Listing Date
13 Jan 2021
Location
Darwin
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officer

  • $35 - $40 per hour plus Super
  • 12 month contract - Full time hours
  • Darwin Location

McArthur is partnering with a federal client to source an experienced Customer Service Officer.

Reporting to the Operations Supervisor, the successful candidate will be responsible for the provision of telephone and multimedia-based service to both internal and external stakeholders.

As part of a team, you will be expected to deliver excellent levels of customer service through your contribution to the effective operation and performance. Your role will support the Response Group during its transition and growth as it assumes the responsibility for Standards of Training, Certification and qualifications as well as other areas of customer service contact.

To be considered for this role, you will have:-

  • Strong customer service skills as well as excellent communication and telephone manner.
  • Good communication skills and the ability to build a rapport with the customer.
  • Demonstrated ability to work well in a team
  • Demonstrated ability to use Contact Centre technology, e.g. software programs and tools as well as the Microsoft office suite
  • Good data entry skills
  • Demonstrated experience within a call / contact centre function, providing telephone and multimedia-based customer service to internal and external stakeholders is desirable but not essential.

Eligibility Requirements:

Please note that you will be working for a federal client and you must be an Australian Citizen and hold an existing Baseline Security Clearance to be eligible to apply.

This is a fantastic opportunity, do not delay….APPLY NOW!

McArthur is partnering with a federal client to source an experienced Customer Service Officer.

Reporting to the Operations Supervisor, the successful candidate will be responsible for the provision of telephone and multimedia-based service to both internal and external stakeholders.

As part of a team, you will be expected to deliver excellent levels of customer service through your contribution to the effective operation and performance. Your role will support the Response Group during its transition and growth as it assumes the responsibility for Standards of Training, Certification and qualifications as well as other areas of customer service contact.

To be considered for this role, you will have:-

  • Strong customer service skills as well as excellent communication and telephone manner.
  • Good communication skills and the ability to build a rapport with the customer.
  • Demonstrated ability to work well in a team
  • Demonstrated ability to use Contact Centre technology, e.g. software programs and tools as well as the Microsoft office suite
  • Good data entry skills
  • Demonstrated experience within a call / contact centre function, providing telephone and multimedia-based customer service to internal and external stakeholders is desirable but not essential.

Eligibility Requirements:

Please note that you will be working for a federal client and you must be an Australian Citizen and hold an existing Baseline Security Clearance to be eligible to apply.

This is a fantastic opportunity, do not delay….APPLY NOW!

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.

Share this role

Applications will open the advertiser’s site.