Job Description

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Technology Support Coordinator

Advertiser: KordaMentha3.8 out of 53.8 overall rating (10 employee reviews) More jobs from this company

Job Information

Job Listing Date
13 Jan 2021
Location
Perth, CBD, Inner & Western Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Technology Support Coordinator

About the role

A fantastic opportunity has become available for a Technology Support Coordinator to join our Service and Support team to ensure the efficient operation of all facets of a full stack Microsoft environment to meet the needs of the business as defined in our SLA's.

The key objectives of the role will include:

  • Responsible for handling first and second level hardware and software technical support.
  • Providing IT support services across a variety of Microsoft platforms, business applications and cloud systems.
  • Providing IT support services for a range of desktop models and core infrastructure.
  • Researching and investigating technical problems.
  • Prioritisation, coordination and escalation of service requests.
  • Ensuring IT security best practices are adhered to.
  • Adhering to all processes and documenting procedures accordingly.
  • Provide professional in-person, telephone and remote support.
  • Escalating issues to other Technology teams in a timely manner.
  • Making recommendations on upgrades and solutions when necessary.
  • Be able to assist non-technical staff with understanding of technical concepts.

About you

You will have a friendly, energetic and enthusiastic personality with a result’s driven work ethic that is able to work both independently and in a team environment. The successful applicant will work with various onsite and remote stakeholders to provide top end customer service. You must possess strong attention to detail, highly developed problem-solving abilities, and display initiative and flexibility.

As the ideal candidate, you will have the following background/skills:

  • Tertiary qualifications or equivalent in a related field with at last 2 years’ service desk experience.
  • IT support experience in administering Office 365 and Azure AD hybrid deployments.
  • IT support experience in the administration and troubleshooting of Microsoft core platforms (Windows 10, Teams, Sharepoint Online, OneDrive, Active Directory).
  • Exposure to various technologies including telephony, wireless, MFA and printing.
  • Solid understanding of networking and IT security fundamentals.
  • Strong troubleshooting skills.
  • Strong written and verbal communication skills.
  • Experience in applying ITIL Standards.
  • Any professional certifications (eg. MCP, MCSA, MCSE, CCNA) would be highly desirable.

This opportunity would interest a pro-active individual who is seeking to work with a dynamic organisation in which technology is a key aspect of the solution. This role requires high-level analysis and problem solving and you must have good communication skills with a strong customer focus.  The position can sometimes require flexibility in hours of work to enable support of business-critical IT Operations.

Experience in a similar role in a professional services environment would be preferred.

 

About us

We are an advisory and investment firm that help clients to grow, protect and recover value.  We have a team of almost 400 specialists across Asia-Pacific with diverse backgrounds – in finance and real estate through to agriculture, law enforcement and the c-suite. Specialists who combine their unique skills and experiences to deliver fresh solutions to the region’s most complex commercial challenges. We have an entrepreneurial mindset, a strong team culture and a working environment that is both stimulating and flexible.

Apply now

Interested in applying? To view a full job description, visit our careers portal before Sunday 31 January 2021 to submit your application at http://fsr.cvmail.com.au/kordamentha/main.cfm


Applications close Sunday 31 January 2021

kordamentha.com

About the role

A fantastic opportunity has become available for a Technology Support Coordinator to join our Service and Support team to ensure the efficient operation of all facets of a full stack Microsoft environment to meet the needs of the business as defined in our SLA's.

The key objectives of the role will include:

  • Responsible for handling first and second level hardware and software technical support.
  • Providing IT support services across a variety of Microsoft platforms, business applications and cloud systems.
  • Providing IT support services for a range of desktop models and core infrastructure.
  • Researching and investigating technical problems.
  • Prioritisation, coordination and escalation of service requests.
  • Ensuring IT security best practices are adhered to.
  • Adhering to all processes and documenting procedures accordingly.
  • Provide professional in-person, telephone and remote support.
  • Escalating issues to other Technology teams in a timely manner.
  • Making recommendations on upgrades and solutions when necessary.
  • Be able to assist non-technical staff with understanding of technical concepts.

About you

You will have a friendly, energetic and enthusiastic personality with a result’s driven work ethic that is able to work both independently and in a team environment. The successful applicant will work with various onsite and remote stakeholders to provide top end customer service. You must possess strong attention to detail, highly developed problem-solving abilities, and display initiative and flexibility.

As the ideal candidate, you will have the following background/skills:

  • Tertiary qualifications or equivalent in a related field with at last 2 years’ service desk experience.
  • IT support experience in administering Office 365 and Azure AD hybrid deployments.
  • IT support experience in the administration and troubleshooting of Microsoft core platforms (Windows 10, Teams, Sharepoint Online, OneDrive, Active Directory).
  • Exposure to various technologies including telephony, wireless, MFA and printing.
  • Solid understanding of networking and IT security fundamentals.
  • Strong troubleshooting skills.
  • Strong written and verbal communication skills.
  • Experience in applying ITIL Standards.
  • Any professional certifications (eg. MCP, MCSA, MCSE, CCNA) would be highly desirable.

This opportunity would interest a pro-active individual who is seeking to work with a dynamic organisation in which technology is a key aspect of the solution. This role requires high-level analysis and problem solving and you must have good communication skills with a strong customer focus.  The position can sometimes require flexibility in hours of work to enable support of business-critical IT Operations.

Experience in a similar role in a professional services environment would be preferred.

 

About us

We are an advisory and investment firm that help clients to grow, protect and recover value.  We have a team of almost 400 specialists across Asia-Pacific with diverse backgrounds – in finance and real estate through to agriculture, law enforcement and the c-suite. Specialists who combine their unique skills and experiences to deliver fresh solutions to the region’s most complex commercial challenges. We have an entrepreneurial mindset, a strong team culture and a working environment that is both stimulating and flexible.

Apply now

Interested in applying? To view a full job description, visit our careers portal before Sunday 31 January 2021 to submit your application at http://fsr.cvmail.com.au/kordamentha/main.cfm


Applications close Sunday 31 January 2021

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