Job Description

Job Header

Front Office/Reception

Advertiser: NRMA Cairns Holiday ParkMore jobs from this company

Job Information

Job Listing Date
13 Jan 2021
Cairns & Far North
Work Type
Hospitality & Tourism, Front Office & Guest Services

About us

We are looking for a new Front Office/Reception member to join our NRMA Cairns Holiday Park team. To be successful in this role you will ideally possess previous front office Reception experience within a hospitality environment, strong computer literacy skills and the ability to deliver superior customer service with an enthusiastic & positive approach. The applicant must be well presented, reliable, honest, confident and outgoing and show initiative whilst having the ability to work in a team environment. Candidates with previous Reservations Software (E.g. RMS / Newbook) experience an advantage. We are seeking an applicant that is flexible in their working hours is available to work shifts, including weekends. Applicants should include a letter of application and resume by Friday 29th January 2021. Immediate start possible! Aboriginal and Torres Strait Islander applicants encouraged to apply.

Qualifications & experience

  • Previous experience in customer relations / and a Front Office/Reception environment
  • Experience in prioritizing workload & dealing with many tasks at one time
  • Experience in cash handling & EFTPOS procedures
  • Excellent communication skills including a positive & professional telephone manner Competent IT skills
  • Sound skills in Reservation Software (E.g. RMS / Newbook), or ability to rapidly learn
  • Ability to work under pressure & deal with communicate effectively with persons of different ages and backgrounds

Tasks & responsibilities

  • To provide Management with assistance in the operation of the first point of contact at a busy Holiday Park reception area/front office desk. Check guests in and out. Compile data, record keeping and reports.
  • Check guests in and out, using the park’s reservation software
  • Meeting and greeting of customers at the front desk or via phone, fax or email
  • Monitor, identify and meet the needs of customers and handle and resolve customer concerns in a courteous and professional manner
  • Promote the park products and services to customers
  • Receive and process payments and maintain financial records
  • Assist in kiosk and tour desk as required

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.

Share this role