Job Description

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Client Manager

Advertiser: Suncorp3.4025 out of 53.4 overall rating (713 employee reviews) More jobs from this company

Job Information

Job Listing Date
13 Jan 2021
Location
Newcastle, Maitland & Hunter
Work Type
Full Time
Classification
Insurance & Superannuation, Claims

Client Manager

We are looking for motivated and customer focused professionals to join our Claims team located in Sydney, Newcastle or Gosford. We are looking for people with a real interest in providing superior levels of customer service and driven to achieve targets to join our successful, dynamic team.

Key Responsibilities

  • Taking ownership of claims and managing a portfolio in conjunction with our Internal and External Assessing team.
  • Case management of claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life.
  • Being the primary point of contact for customers who have experienced loss or damage to their property, and pro-actively providing progress updates as to claim progression.
  • Meeting Key Results Areas, which are in line with overall business objectives

Skills & Experience

  • A passion for helping our customers and delivering a great customer experience
  • Previous Customer Service experience (hospitality, retail or contact centre)
  • Confident to work in a high workload and pressure environment
  • Able to demonstrate flexibility and adaptability to constant change
  • High attention to detail
  • Self-motivated and enjoy contributing to a team environment

Benefits 

  • Flexible work from home arrangements; we have a genuine focus on work-life balance
  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • We offer support and various programs for our people: Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition.

If this opportunity sounds like the challenge you have been looking for please apply online today.

Suncorp

We are looking for motivated and customer focused professionals to join our Claims team located in Sydney, Newcastle or Gosford. We are looking for people with a real interest in providing superior levels of customer service and driven to achieve targets to join our successful, dynamic team.

Key Responsibilities

  • Taking ownership of claims and managing a portfolio in conjunction with our Internal and External Assessing team.
  • Case management of claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life.
  • Being the primary point of contact for customers who have experienced loss or damage to their property, and pro-actively providing progress updates as to claim progression.
  • Meeting Key Results Areas, which are in line with overall business objectives

Skills & Experience

  • A passion for helping our customers and delivering a great customer experience
  • Previous Customer Service experience (hospitality, retail or contact centre)
  • Confident to work in a high workload and pressure environment
  • Able to demonstrate flexibility and adaptability to constant change
  • High attention to detail
  • Self-motivated and enjoy contributing to a team environment

Benefits 

  • Flexible work from home arrangements; we have a genuine focus on work-life balance
  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • We offer support and various programs for our people: Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition.

If this opportunity sounds like the challenge you have been looking for please apply online today.

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