Job Description

Job Header

Customer Service

Advertiser: Region4 Pty LtdMore jobs from this company

Job Information

Job Listing Date
13 Jan 2021
Melbourne, Bayside & South Eastern Suburbs
$50,000 plus super
Work Type
Full Time
Administration & Office Support, Client & Sales Administration

We are a small and friendly specialist IT Importation and Distribution company located in Keysborough. We are looking for an experienced, multi-skilled person to join our sales and customer service team in this full-time customer service role. If you are passionate about providing excellent customer service and are looking for a job where you can really take ownership of the customer service experience then we want to talk to you!

Key responsibilities are:

  • Customer sales order entry and processing
  • Respond to sales and customer service enquiries via email, phone and livechat
  • Track and monitor incoming and outgoing shipments locally and internationally
  • Obtain quotes, book shipments with freight forwarders, and receive stock into our system
  • General administration such as preparing quotes, return authority paperwork etc

To be successful in this role you must have:

  • At least 2 years experience in a similar role
  • Experience with Pronto ERP system
  • Excellent phone manner
  • Excellent English language skills including spelling and grammar 
  • Sound computer skills – MS Office, Internet.
  • Excellent attention to detail and efficient and accurate keyboard skills
  • Be self-motivated, friendly, reliable and flexible
  • Have good problem solving skills, a "can do" attitude and a passion for providing excellent customer service
  • An understanding of freight coordination and logistics, ideally experience in an import/export environment

This is a permanent, full-time role. Hours are 8.30am - 5.00pm, Monday to Friday. 

Please include a cover letter addressing why you would be perfect for this role, as well as a copy of your resume. Applications without cover letter will not be considered. Previous applicants need not apply.





The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?

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