Job Description

Job Header

Customer Service

Advertiser: Region4 Pty LtdMore jobs from this company

Job Information

Job Listing Date
13 Jan 2021
Location
Melbourne, Bayside & South Eastern Suburbs
Salary
$50,000 plus super
Work Type
Full Time
Classification
Administration & Office Support, Client & Sales Administration

We are a small and friendly specialist IT Importation and Distribution company located in Keysborough. We are looking for an experienced, multi-skilled person to join our sales and customer service team in this full-time customer service role. If you are passionate about providing excellent customer service and are looking for a job where you can really take ownership of the customer service experience then we want to talk to you!

Key responsibilities are:


  • Customer sales order entry and processing
  • Respond to sales and customer service enquiries via email, phone and livechat
  • Track and monitor incoming and outgoing shipments locally and internationally
  • Obtain quotes, book shipments with freight forwarders, and receive stock into our system
  • General administration such as preparing quotes, return authority paperwork etc


To be successful in this role you must have:


  • At least 2 years experience in a similar role
  • Experience with Pronto ERP system
  • Excellent phone manner
  • Excellent English language skills including spelling and grammar 
  • Sound computer skills – MS Office, Internet.
  • Excellent attention to detail and efficient and accurate keyboard skills
  • Be self-motivated, friendly, reliable and flexible
  • Have good problem solving skills, a "can do" attitude and a passion for providing excellent customer service
  • An understanding of freight coordination and logistics, ideally experience in an import/export environment


This is a permanent, full-time role. Hours are 8.30am - 5.00pm, Monday to Friday. 

Please include a cover letter addressing why you would be perfect for this role, as well as a copy of your resume. Applications without cover letter will not be considered. Previous applicants need not apply.

 

 

 

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.

Share this role