Job Description

Job Header

Customer Service Officer

Advertiser: HOBAN RecruitmentMore jobs from this company

Job Information

Job Listing Date
14 Jan 2021
Location
Sydney, Parramatta & Western Suburbs
Salary
$30 - $35 p.h.
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Customer Facing
Hoban

Customer Service Officer

  • Work for a great Local Council based in Western Sydney
  • Fun and supportive team
  • 4 month contract

This Local Council based in Western Sydney has a 4 month opportunity working within their customer service team. In this position you will be responsible for providing a high quality, efficient and positive end to end experience outcome for both internal and external customers.

KEY DUTIES AND RESPONSIBILITIES

  • Providing front line customer service to external and internal customers over the telephone, in person, writing and online including the provision of information, processing applications and requests for service, production of certificates and cashiering.
  • Maintaining current knowledge of the Council's products, services and activities.
  • Providing the primary link between the Council's service units and their customers Identifying and implementing service enhancement strategies and improvements to the Manager Customer Experience
  • Recording statistical information regarding types of enquiries received and referrals to other Council officers.
  • Providing first level support for complex or difficult enquiries and dispute resolution
  • Keeping the foyer, counter and contact centre tidy and fully stocked with current brochures and application forms

If this sounds like a role for you! then Click the APPLY NOW button to be considered!

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.

hoban.com.au

This Local Council based in Western Sydney has a 4 month opportunity working within their customer service team. In this position you will be responsible for providing a high quality, efficient and positive end to end experience outcome for both internal and external customers.

KEY DUTIES AND RESPONSIBILITIES

  • Providing front line customer service to external and internal customers over the telephone, in person, writing and online including the provision of information, processing applications and requests for service, production of certificates and cashiering.
  • Maintaining current knowledge of the Council's products, services and activities.
  • Providing the primary link between the Council's service units and their customers Identifying and implementing service enhancement strategies and improvements to the Manager Customer Experience
  • Recording statistical information regarding types of enquiries received and referrals to other Council officers.
  • Providing first level support for complex or difficult enquiries and dispute resolution
  • Keeping the foyer, counter and contact centre tidy and fully stocked with current brochures and application forms

If this sounds like a role for you! then Click the APPLY NOW button to be considered!

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.

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