Mackay Regional Council is looking for an experienced Call Centre Customer Service Officer to join our Customer Service team on a part time basis.  Working 8 hours a week with the opportunity to work up to 36.25 hours to assist covering for staff leave. This opportunity will be based out at our Mackay office.

 

The role involves:

•           First line of enquiry for customers and general Council support

•           Demonstrate proactive professional customer service skills in a fast-paced environment

•           Attempt to resolve calls at first point of contact

•           Logging of customer requests (in Pathway)

•           Records and database management in Council’s electronic record management system, ensuring accuracy, integrity and confidentiality

•           Provide consistent and high-quality service standard to our customers

•           Respond to customer enquiries within a timely and accurate manner

•           Respond to customer enquiries from multiple communication avenues

•           Manage your own work performance to meet set objectives

•           Ensure every customer is treated with an empathetic approach

•           Ad hoc administrative support

 

A bit about you:

•           High volume Contact Centre experience an advantage

•           Computer literacy skills with high levels of data entry accuracy and speed

•           Strong systems capability with Microsoft Office skills essential

•           Well-developed communication skills, both written and oral and the ability to interact effectively with a diverse range of people

•           High resilience level and the ability to work well under pressure

•           Experience working in a team-based environment

•           Flexible work approach and able to adapt to an ever-changing working environment

 

In return for your valued contribution, you will be rewarded with:

•           Hourly Rate from $32.09 + applicable allowances

•           Up to 18% superannuation (conditions apply)

•           Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading (pro rata basis)

•           May be eligible for salary sacrificing options

•           Membership to lifestyle benefits program including corporate discounts

•           Study and assistance programs for career development

•           Learning and development opportunities

•           Employee Assistance Program

•           Employee health and wellbeing initiatives

 

Why work for Mackay Regional Council?

Mackay Regional Council is committed to providing a positive work/life balance, giving you ample opportunity to explore endless beautiful beaches, scenic drives past the sugar-cane fields to Eungella National Park and beautiful forests, parks, gorges and secret swimming holes in the Mackay Region. In addition, Mackay Regional Council provides competitive remuneration packages including attractive salary, hours, employee benefits and training and development opportunities. 

 

Interested?

For us to assess if you’re the one we are searching for, it is mandatory that you submit your resume, a cover letter and a full statement addressing the selection criteria. The selection criteria can be found on the Position Description, available to be downloaded from the vacancy on Council’s website. 

https://vacancies.mackay.qld.gov.au/ER21_3_19_8_9825/VacancyList.aspx

 

Applications Close: 21 January 2021

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated with fairness and respect and have equal access to all opportunities available. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises the unique contributions and perspectives of our employees, working together to deliver extraordinary results.