Job Description

Job Header

Inbound Call Centre - Government Account

Advertiser: Randstad - Business SupportMore jobs from this company

Job Information

Job Listing Date
14 Jan 2021
Location
Brisbane, CBD & Inner Suburbs
Salary
$23.50 ph + Super and $ Incentives
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Inbound Call Centre - Government Account

Randstad is working exclusively with our valued client Concentrix on a large scale volume project. There are multiple permanent opportunities available with the opportunity for longevity, stability and career progression

Do you have experience in a Call Centre, Hospitality or Retail but want to take the next step in your career, enhance your skills and get experience working on a Federal Government Account?

Look no further than this role where you will work for a global organisation and gain exposure to working for a high profile Federal Government client!

There are multiple permanent positions available, with interviews being held next week!

Start Date: Early February

Pay Rate: $23.50 ph + Super and opportunity to earn $400 in incentives every month

WHAT WE ARE LOOKING FOR

  • Call Centre, Hospitality or Retail background
  • Excellent customer service skills
  • Resilience
  • Can do attitude and motivation to grow and progress your career

RESPONSIBILITIES

  • Answer inbound calls from the Australian public and handle their enquiries
  • Manage customer expectations ensuring customers get the appropriate support.
  • Work in a team environment and support continuous improvement of services provided by the client
  • Ability to investigate and confident making decisions on customer queries & requests
  • Update customers documentation and records with a high level of accuracy

BENEFITS

  • Long term, stable & reliable fulltime employment with a growing global business
  • 6 weeks paid full time training before you hit the phones on the 7th Week
  • Hours between 7:00am to 8:00pm Mon - Fri (NO WEEKENDS)
  • Progression opportunities are available
  • Reward for performance & tenure within the business
  • Soft introduction to KPI's & expectations of the role
  • CBD location, across from Central Station
  • Ongoing training & support offered to all employees

CULTURE

  • We are fanatical about our clients & staff
  • We invest in the future & celebrate diversity
  • We believe in a positive & collaborative working environment

What are you waiting for? To be part of this amazing opportunity please submit your resume today & be ready for a life changing experience with Concentrix!

Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.

We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

randstad.com.au

Randstad is working exclusively with our valued client Concentrix on a large scale volume project. There are multiple permanent opportunities available with the opportunity for longevity, stability and career progression

Do you have experience in a Call Centre, Hospitality or Retail but want to take the next step in your career, enhance your skills and get experience working on a Federal Government Account?

Look no further than this role where you will work for a global organisation and gain exposure to working for a high profile Federal Government client!

There are multiple permanent positions available, with interviews being held next week!

Start Date: Early February

Pay Rate: $23.50 ph + Super and opportunity to earn $400 in incentives every month

WHAT WE ARE LOOKING FOR

  • Call Centre, Hospitality or Retail background
  • Excellent customer service skills
  • Resilience
  • Can do attitude and motivation to grow and progress your career

RESPONSIBILITIES

  • Answer inbound calls from the Australian public and handle their enquiries
  • Manage customer expectations ensuring customers get the appropriate support.
  • Work in a team environment and support continuous improvement of services provided by the client
  • Ability to investigate and confident making decisions on customer queries & requests
  • Update customers documentation and records with a high level of accuracy

BENEFITS

  • Long term, stable & reliable fulltime employment with a growing global business
  • 6 weeks paid full time training before you hit the phones on the 7th Week
  • Hours between 7:00am to 8:00pm Mon - Fri (NO WEEKENDS)
  • Progression opportunities are available
  • Reward for performance & tenure within the business
  • Soft introduction to KPI's & expectations of the role
  • CBD location, across from Central Station
  • Ongoing training & support offered to all employees

CULTURE

  • We are fanatical about our clients & staff
  • We invest in the future & celebrate diversity
  • We believe in a positive & collaborative working environment

What are you waiting for? To be part of this amazing opportunity please submit your resume today & be ready for a life changing experience with Concentrix!

Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.

We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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