Job Description

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Apple Field Engineer

Advertiser: Unisys2.7532 out of 52.8 overall rating (154 employee reviews) More jobs from this company

Job Information

Job Listing Date
4 Feb 2021
Location
Melbourne, CBD & Inner Suburbs
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support

Apple Field Engineer

We Believe in Better!

We believe in building a better future. It enriches us and means we all can make an impact on a global scale. Across all industries, our security-centric solutions can help change the world.

Our Field Engineers are integral to our success as a truly global organization. With local and international opportunities, we offer careers to enhance your personal growth potential by applying your creativity and strong troubleshooting skills. Bring your tenacious mind-set and aptitude for challenging work, to ensure success for you and for our clients.

Be inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way. Where we can all be better.

We believe in better lives. 

YOUR NEW ROLE

As a Field Engineer, you will perform activities associated with installing, replacing, diagnosing, and servicing Apple Mac products.

You will be directed by the Apple Action Centre where you will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimising hardware and software networking products.

Responsibilities include:

  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Supports Core, server products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanour and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

YOU WILL BRING

If you are a current or previous Apple Genius, then we are looking for you! Primarily working with Apple Mac devices, you should have hardware break-fix knowledge around Apple products. Any specific Manufacturers certifications, i.e. EMC, Dell, Cisco, Microsoft, Apple would be an advantage. You should have experience with troubleshooting software and hardware problems and the ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals.

If you are a suitably skilled individual who has the ability and drive to succeed in a busy and rewarding working environment, please click on the "Apply Now" button below.

Unisys is an equal opportunity employer and fosters an inclusive culture that embraces differences and diversity. We welcome applications from all sections of society.

We Believe in Better!

We believe in building a better future. It enriches us and means we all can make an impact on a global scale. Across all industries, our security-centric solutions can help change the world.

Our Field Engineers are integral to our success as a truly global organization. With local and international opportunities, we offer careers to enhance your personal growth potential by applying your creativity and strong troubleshooting skills. Bring your tenacious mind-set and aptitude for challenging work, to ensure success for you and for our clients.

Be inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way. Where we can all be better.

We believe in better lives. 

YOUR NEW ROLE

As a Field Engineer, you will perform activities associated with installing, replacing, diagnosing, and servicing Apple Mac products.

You will be directed by the Apple Action Centre where you will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimising hardware and software networking products.

Responsibilities include:

  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Supports Core, server products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanour and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

YOU WILL BRING

If you are a current or previous Apple Genius, then we are looking for you! Primarily working with Apple Mac devices, you should have hardware break-fix knowledge around Apple products. Any specific Manufacturers certifications, i.e. EMC, Dell, Cisco, Microsoft, Apple would be an advantage. You should have experience with troubleshooting software and hardware problems and the ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals.

If you are a suitably skilled individual who has the ability and drive to succeed in a busy and rewarding working environment, please click on the "Apply Now" button below.

Unisys is an equal opportunity employer and fosters an inclusive culture that embraces differences and diversity. We welcome applications from all sections of society.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a field engineer?
  • Do you have a current Australian driver's licence?
  • Do you have experience working in a technical support role?
  • Do you own or have regular access to a car?

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