Von Bibra Motors
Gold Coast
Account & Relationship Management
Full Time
Posted 10d ago

Von Bibra Robina Auto Group is a multi-franchised dealership located on the Gold Coast and employees 170 local Residents.

The Dealership now has an exciting opportunity for an experienced Service Advisor to join their customer facing team of Service Advisors.

We are seeking a confident and highly organised individual with experience in Service Advising or a similar customer facing position.  You will also have sound knowledge of automotive mechanics to join our service team!

The key responsibilities for this position are:

  • Face-to-face contact with servicing customers as they drop off and pick up their vehicles
  • Taking enquiries and making service bookings from a range of customers
  • Maintain regular contact with our servicing customers to provide updates on their vehicles and additional work that is required
  • Liaising with internal workshop employees to ensure that jobs are completed efficiently and are returned to our servicing customers as promised

The successful candidate will have the following attributes:

  • Previous Service Advising experience highly regarded 
  • High level of personal commitment to success in customer service
  • Knowledge of motor vehicles and/or parts
  • Strong communication skills over the phone and in person
  • Previous experience working with KPI’s
  • The ability to work in a team environment
  • Ability to multi task
  • A stable work history
  • A working knowledge of the ERA/Reynolds system
  • Seeking a longer term career in the Automotive Industry!
  • Manual Drivers Licence

You will become an important link between our customers and service department, ensuring that we provide an exceptional level of customer service at all times.

What we give back in return!

  • Employee Discounts on vehicle purchasing
  • Rewarding long term employees with a $3,500 Longevity Bonus every 5 Years
  • $250 bonus for successful staff referrals
  • Ongoing Manufacturer Training
  • Opportunities for progression

If you have the attributes we are seeking and you would like to be part of a successful team working with renowned products and great customers, please forward your resume and a covering letter addressed to the Service Manager by clicking below on "Apply Now".

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as an automotive service adviser?
  • Do you have customer service experience?
  • Do you have experience working towards targets and KPIs?

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