Job Description

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Client Account Team Leader

Advertiser: Disrupt DigitalMore jobs from this company

Job Information

Job Listing Date
6 Apr 2021
Location
Brisbane, CBD & Inner Suburbs
Salary
Competitive salary + Super + Bonuses
Work Type
Full Time
Classification
Sales, Account & Relationship Management

About our company:

Disrupt Digital is one of Australia’s leading digital marketing agencies. We’ve got 14 years of experience in the industry, and we’re running out of room on our awards shelf; so when it comes to digital marketing strategy, you can bet your sweet bippy we know digital marketing. We consistently show year-on-year growth and we have no plans of slowing down. Our workplace values three things above all else; innovation, positivity, and dogs. Trust us; you’ve never worked anywhere like Disrupt Digital before. 

About the role:

The Client Account Team Leader is responsible for the growth, performance and support of a team of Client Account Managers in their day-to-day operations.

Your main responsibility will be to drive your team and focus on the communication and engagement of clients across the digital marketing space; this includes working directly with Google Ads, Facebook Advertising, SEO and other SEM platforms.

You and your team will work alongside our in-house Optimisation Specialists, identifying opportunities for growth in our client's campaigns and manage client expectations of future development.

If you're a great team leader, believe in getting the best out of your team and strive to provide a great customer experience, this is the role for you!  

Key responsibilities:

  • Day-to-day management of a team of Client Account Managers, including delivering ongoing training and support in online marketing technologies, customer service techniques and overall strategies for success;
  • Develop and maintain positive employee engagement and motivation via traditional and  innovative methods, including interoffice competitions/incentives and ongoing, proactive performance management/development;
  • Take ownership of team member’s queries and requests, including leave and personal development/training requests, liaising with other departments as required;
  • Conduct quality assurance (QA) across key team activities, including all new sign-ups, cancellations and pauses of clients’ accounts;
  • Innovate and improve the overall quality of service delivered by team members by optimising workflows, upskilling and utilising new technologies as they become available;
  • Maintain and develop a high level of product/client knowledge;
  • Regularly report performance statistics and feedback to the Client Account Department Manager, with a focus on valuable insights and continuous improvement;

What we are looking for:

  • A demonstrated team leadership background;
  • Preferred but not essential… Google Ads, Facebook Management, Microsoft Ads and SEO experience within a client relations environment;
  • Previous customer service experience with a strong team focus;
  • Excellent communication skills, both written and oral, and the ability to demonstrate empathy and understanding;
  • Excellent problem-solving abilities;
  • Well equipped to deliver clear and concise information to team members;
  • Able to perform well under pressure and maintain a positive approach through uncertainty and change;
  • Proactive and self-motivated;
  • Strong time management with a commitment to service quality.

To apply:

If you would like to drive a great team culture within an award-winning digital marketing agency, select “Apply” and attach your resume with a cover letter that gives a brief overview of your experience for this role.

Enquiries are welcome, please contact our Recruitment Advisor - Aiden Wallage on 07 3518 5377.

*All successful candidates will be subject to background checks and will be required to complete a National Police History Check as part of the on-boarding process

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have in a client services / account management role?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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