Member Resolution Officer

Aware Super
Insurance & Superannuation
Posted 23d ago

Want to be a force for good?
At Aware Super we believe that we do well through doing good. Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground. We have always believed that we have a responsibility to invest in ways that deliver strong returns for members at the same time as improving our communities, building a more sustainable economy and supporting employment locally and globally.

Aware Super is one of Australia's largest industry funds providing superannuation, advice and retirement solutions to those who teach, nurse, care, respond and help others in our communities. We offer a truly collaborative workplace that responds to rapid change, without losing sight of what is most important to us: our members. To learn more visit:

About this opportunity
We are seeking a Member Resolution Officer to join our Member Administration Solutions Team on a max-term contract until December 2021. Reporting to the Senior Manager - Member Specialist Operations, this role will be responsible for managing the resolution of complex member enquiries to deliver a 'Members First' service experience aligned to Aware Super's values and brand promise. This role acts as a liaison between the operational team and the Administrator account management at a member level.

How do you exceed our expectations?
You will be an experienced customer service professional with extensive knowledge of superannuation industry products and services. You will also have strong communication skills in multiple channels including verbal, written and face-to-face. In addition:

  • Minimum one years' experience in a customer service role within a superannuation contact centre or administration environment;
  • Highly developed oral and written presentation skills;
  • Highly developed research, analytical, problem solving and conflict resolution skills;
  • Experience in using online information systems and other applications such as Microsoft Office;
  • Extensive knowledge of superannuation industry products and services and their application; and
  • RG 146 superannuation certification, or intention to acquire.

Employee experience
We're passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.

Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.

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