APS3 Customer Service Officer

DFP Recruitment
Northern QLD
Call Centre & Customer Service
Customer Service - Call Centre
$39 per hour + super
Posted 26d ago
DFP are currently seeking multiple experienced Customer Service Officers for our Federal Government client in Townsville.
The ideal candidate/s will have demonstrated customer service experience, ideally within a contact centre environment.
Role responsibilities will include but not be limited to:
  • Providing a direct service to clients, including other government departments and agencies;
  • Providing accurate information on the range of benefits and services provided by the client either by telephone in-person
  • Responding to incoming mail and electronic correspondence;
  • Recording all communications with clients; liaising with other departments as required;
  • Handling escalated enquiries; and
  • Data entry into an in-house information management system
Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role.   You will need to be flexible to work changes and shifting priorities. 
In additional, successful candidates will demonstrate the following:
  • Have excellent computer skills / the ability to learn new systems
  • Be able to build rapport with both internal and external stakeholders
  • Respond to queries in an efficient and professional manner
  • Demonstrate excellent written and verbal communication skills
  • Have the ability to understand and apply relevant legislation and policy
  • Have prior experience working in a call centre environment.

You'll be required to work between the hours of 7am and 7pm, Monday - Friday.
All applicants must hold Australian Citizenship and are required to undertake a Security Vetting process prior to commencing. 
If you meet the above criteria, please APPLY NOW!

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
You must have the right to live and work in this location to apply for this job.

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