Customer Service Manager

Gold Coast
Call Centre & Customer Service
Management & Support
Competitive hourly rate | Super | Gym
Posted 21d ago

The opportunity:

As a Customer Service Manager at our Nerang Goodlife Health Club, you will take responsibility for leading and developing a team of highly skilled Member Service Representatives, enabling them to deliver the best possible experience to our members. You will be key in developing a culture in your club that inspires and motivates existing and prospective members - aiding membership growth and retention. Your role will be to create the customer-focussed fitness community you have always aspired to join. 

This opportunity is available on a 9-month contract basis

Key responsibilities:

  • Achieve membership growth and retention budgets on a monthly basis

  • Support the Club Manager by developing initiatives to drive membership growth

  • Lead your team by example in the provision of ‘best-in-class’ customer service

  • Develop, train & mentor your team of Membership Service Representatives

  • Monthly reporting including membership cancellations/suspensions


To be successful in this role you will need:

  • Previous team management experience

  • Exceptional customer service skills gained from a customer focussed or reception background

  • Proven history of KPI achievement

  • Excellent interpersonal skills with the ability to engage, motivate and inspire others

  • An enthusiasm for health & fitness, and helping others


In return we offer you:

  • A competitive salary, plus super & benefits

  • Ongoing training and support in the development of your customer service and sales skills

  • A free all club access, 24/7 Goodlife membership

  • Access to career opportunities in Asia Pacific’s largest diversified fitness group - FLG


About Goodlife Health Clubs 

Goodlife Health Clubs is the largest Australian-owned and operated fitness organisation, with over 88 Goodlife Clubs and 19 HYPOXI Studios nationally. We continue to grow in size and strength, striving toward our mission of being recognised by industry and public, as the world's healthiest fitness business through financial success and extraordinary member experience.

We are proud to be part of Fitness and Lifestyle Group (FLG). FLG’s portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, Barry’s, and HYPOXI. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. FLG currently helps almost a million people live healthier and more active lives.


Apply Now!

Please click 'Apply' to submit a resume that details your experience, attributes, and achievements in customer service and people management. 


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