Lived Experience Project Officer

Community Services & Development
Housing & Homelessness Services
Salary packaging benefits - up to $15,900 tax free
Full Time
Posted 28d ago


As a not-for-profit organisation, SYC invests back into the Australian community, helping tens of thousands of people every year with housing, education and employment. Founded in 1958 to support young people experiencing disadvantage, we now extend this expertise to people of all ages



Our Lived Experience and Engagement Service elevates the voices of people who have previous or current experience of housing and homelessness systems in order to help shape housing and homeless sector reform, and to ensure continuous improvement in service delivery, and policy development.


As the Lived Experience Project Officer you will:

  • Work collaboratively to engage and recruit people with lived experiences of the housing and homelessness sector to inform service design and improvement.



  • Act as a contact for Lived Experience Reference Group members, providing regular contact and support to ensure they feel safe to engage in the group, and other related activities and events.


  • Empower and enable Lived Experience Reference Group members to utilise their strengths and experiences to influence and expand understanding of homelessness and housing stress amongst key stakeholders.


  • Organise and facilitate a range of consultative activities, group work and events that elicit the needs, aspirations, and insights of customers of the housing and homelessness sector.


  • Document the qualitative data derived from consultations with people with previous or current experiences of the housing and homelessness systems.


  • Assist with research and analysis of data and the reporting of learnings and insights, contributing to the development of evidence based written reports and resources to help inform and shape reform of the homelessness sector service design.


  • Assist the Manager to provide training, advocacy, and support to the sector to embed lived experience voices into agency governance and service delivery.


  • Contribute to the creation of a safe, respectful, and inclusive team environment working closely with a range of Peer Workers and Lived Experience Reference Group members.


  • Participate in supervisory sessions and staff/program meetings, both internal and external as required.



Qualifications and Experience include:

  • Lived experience of the housing and/or homelessness sector is essential.


  • Experience working within a consumer participation framework or leading/facilitating lived experience engagement activities is essential.


  • Experience in research, documenting and synthesising data is highly desirable.


  • Previous experience in peer work or working with a peer workforce is highly desirable.


  • Certificate IV in Mental Health Peer Work or tertiary qualification in Behavioural or Social Science, Human Services, allied health or currently working towards a qualification is highly desirable.


  • A current valid Driver’s Licence and willingness to drive.




SYC is a diverse organisation that offers perks that include salary packaging, professional development and more!

Find out more here,



Click the 'Apply for this job" button and include a cover letter with your resume.

Please direct any questions regarding this role to Sheryl Boniface at

SYC is a Child Safe organisation and will require the successful applicant to complete pre-employment checks including a Child Related Employment Screening/ WWCC and a National Police Check.

SYC is an Equal Opportunity Employer we are proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disabilities to apply.


Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Working With Children (WWC) Check?
  • Do you have a current Australian driver's licence?
  • What's your expected annual base salary?
  • Do you have lived experience of the housing and/or homelessness sector?
  • Do you have experience working within a consumer participation framework or facilitating lived experience engagement activities?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.