Account Manager

Disrupt Digital
Brisbane
CBD & Inner Suburbs
Sales
Account & Relationship Management
Salary + Super + monthly bonus structure
Full Time
Posted 26d ago
About our company:
Disrupt Digital is one of Australia’s leading digital marketing agencies. We’ve got 14 years of experience in the industry, and we’re running out of room on our awards shelf; so when it comes to digital marketing strategy, you can bet your sweet bippy we know digital marketing. We consistently show year-on-year growth and we have no plans of slowing down. Our workplace values three things above all else; innovation, positivity, and dogs. Trust us; you’ve never worked anywhere like Disrupt Digital before. 
  
About the role:
Our Account Managers are primarily responsible for the communication and engagement of clients across the digital marketing space; this includes working directly with Google Ads, Facebook Advertising, SEO and other SEM platforms to drive relevant traffic to clients’ websites.
  
You'll work with our in-house Optimisation Specialists, identifying opportunities for growth in our client's campaigns and manage client expectations of future development.

If you're great with customers and want to get into the digital marketing space, this is the role for you!  We also provide training and development, so what do you have to lose?! 
  
Key responsibilities:
  • Identify and support client expectations around the build and management of Google Ads, Facebook Advertising, SEO and other SEM platform campaigns;
  • Manage client relationships on a day-to-day basis via phone calls and emails in line with KPI expectations;
  • Build rapport and develop long-term strategic relationships with clients in order to provide quality service and encourage retention;
  • Work closely with all departments to improve the customer experience;
  • Provide recommendations to clients on their marketing strategy;
  • Stay up-to-date with online marketing platforms (e.g. Google Updates/Trends etc);
  • Obtain and develop insightful, thorough recommendations from Digital Marketing Optimisation Specialists to improve technical, design, content and on-page and off-page optimisation elements for clients;
  
What we are looking for:
  • Excellent customer service and communication skills - you'll have the ability to demonstrate empathy and understanding;
  • Be proactive and solutions-focused;
  • Well equipped to deliver clear and concise information to customers;
  • Excellent problem-solving abilities;
  • Strong IT skills/competency;
  • The ability to perform well under pressure and maintain a positive approach through uncertainty and change;
  • Strong time management skills with a commitment to service quality
  
Benefits and perks:
  • Permanent full-time role; Monday to Friday
  • World-class training in digital marketing
  • Break out areas including table tennis, pool table, free coffee, and company events!
  
To apply:
If you wish to join the digital marketing revolution and work with some of the biggest brands on earth, select "Apply" and attach your resume.
  
Want to know more?
Please call Aiden Wallage on 07 3518 5377

*All successful candidates will be required to complete an Australian Police Check in the first week of employment. Only shortlisted candidates will be contacted. 

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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