Service Desk Representative - Intralot

Private Advertiser
CBD & Inner Suburbs
Information & Communication Technology
Help Desk & IT Support
Full Time
Posted 26d ago

Who are we?

intelligence |innovation | integrity |inspiration

At Intralot we provide the monitoring system and full operational support for the Victorian State Government for all pub and club electronic gaming machines in Victoria.

With 50 staff in Melbourne we are working hard to establish a culture that reflects our values, one where we have a reputation for a superior service and can have fun at the same time. We are also proud of our diversity: from age, gender and cultural background, we have a breadth of perspectives, knowledge and opinions.

What are we looking for?

Are you a motivated and driven customer service consultant with a proven IT background or an ace gaming attendant with a passion for IT?  We are offering a career path for a hardworking and professional candidate to join our Service Desk, providing technical support to 500 gaming venues in Victoria.

We are currently seeking to fill 3 positions! (one permanent and 2 12 month fixed term contracts)

What will your day look like?

All new team members undertake a thorough training program before sitting in the driver's seat to take calls from gaming venues across Victoria.  You will work in a super friendly team, with 2 dedicated Team Leaders.  The role will require you to apply your exceptional customer service skills, newly acquired technical expertise and gaming venue knowledge, to collaborate across our teams to efficiently resolve issues.

Our team works in a COVIDSafe environment, where our physical distancing and cleaning protocols are strictly adhered to.

The detail – what are we looking for?

Ideally you will have experience in the gaming industry and a passion for IT, looking to transfer your customer service and problem solving skills to an established high performing team.  Our aim is to provide a world class experience to our customers through our professional, timely and efficient service standards.  Your ability to communicate at all levels and have a can-do attitude is key.

This role currently operates on a 24/7 rotating roster model (morning, afternoon and evening shifts), working 4 days on and 4 days off. 

Ideally, from a technical perspective you will:

  • Have experience working in Gaming Venues
  • Have great customer service skills
  • Have a talent for relaying technical instructions to those who may not be familiar with technology
  • Navigate your way through a call centre telephony system, or not shy to learn
  • Demonstrate solid computer skills

You must be an Australian citizen or permanent resident with unrestricted and unlimited work rights. A National Police Check is also required.

We are an Equal Opportunity Employer. We do not discriminate in any employment practices specifically for any protected attribute under Australian law. Our premises provides access to people with disabilities.

How did we do?

If this job sounds like you, we would like to hear from you. If you applied for a previously advertised position there's no need to apply again.

Agencies, we've got this one for now.  Please refrain from contacting us.

Please submit your SEEK application (CV and covering letter) by COB 31 August 2021.

Employer questions

Your application will include the following questions:
  • Do you have customer service experience?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Do you have technical support experience?
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • How many years' experience do you have as a gaming attendant?

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