Administration Officer (Senior Receptionist)

CBD & Inner Suburbs
Healthcare & Medical
Medical Administration
Full time
Posted 25d ago

Transforming lives, that's our vision!

Vision Eye Institute (VEI) is Australia’s largest private provider of ophthalmic services. We have a strong commitment to clinical and scientific excellence and delivering the highest-quality outcomes for patients. We achieve this through our dedication to best-practice care, research, strong clinical relationships with referrers and by employing state-of-the-art equipment and facilities.

With 18 eye clinics and 10 day surgeries across Victoria, New South Wales, South Australia and Queensland, we are ideally positioned to provide services to a large number of patients in both metropolitan and regional areas.

To realise our vision of transforming lives we need amazing people to be a part of our specialist team and we hope that includes you!


The opportunity

We have an opportunity for an experienced receptionist and medical-based administrator to join our St Kilda Road Melbourne Clinic team on a fulltime basis. You will be the primary point of contact for people to interact with the clinic and as such, must have a genuine desire to provide high-quality service to our patients, referring practitioners and other stakeholders. 


A bit about us

Our Melbourne clinic (St Kilda Road) is a refractive, cataract and corneal specialist. We provide premium service to our patients, from the comfort of the clinic to the state-of-the-art technology used for our refractive procedures. The team of clinical and administration staff provide the highest quality service.


A bit about you

You must have excellent customer service and communication with professional presentation.  Experience is required in clerical and administrative services associated with medical records management. Your great communication and time management skills mean you ensure the highest level of hospitality for our patients and visitors whilst providing support for our onsite team. 

Key tasks include: 

  • Provide clerical and administrative services associated with the end-to-end process of medical records management, inbound/outbound queries, patient appointments and reception duties 

  • Assist with the smooth running of the day-to-day services of the clinic including maintaining the appearance, cleanliness of the patient and work area 

  • Provide clerical and administrative services for the provision of delivery of accurate and timely surgical bookings information and documentation 

  • Responsible for liaising with Health Fund providers and ensuring team members are kept informed of changes

  • Process end of month data including accurate KPI data 

  • Resolve any patient complaints in a timely, confidential and respectful manner 

  • Responsible for the ordering of consumables 

  • Carry out financial tasks relating to banking, invoicing, receipting, debtors and reconciliation


What you can expect from us 

We take pride in our positive workplace culture with a strong focus on teamwork. Our people and our culture are our biggest asset and we work exceptionally hard to nourish both. 

When you join Vision Eye Institute you’ll have access to employee benefits such as retail discounts, CPD learning events, counselling services, recognition programs and so much more. If you think you’re ready for a career with Vision please hit the apply button now! We look forward to meeting you.


To find out more, visit us at

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience in administration?
  • What's your expected annual base salary?

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