Homeless Veterans’ Case Manager

North Shore & Northern Beaches
Community Services & Development
Housing & Homelessness Services
Full time
Posted 22d ago

Position located at RSL Life Care Narrabeen location

Make a REAL Difference to “Homes for Heroes” as a Case Manager

Eligible for ‘not for profit’ salary packaging

RSL LifeCare is a leading professionalised service focussed on helping Australian veterans and their families live their best lives. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for-profit organisation.

We enrich veterans and seniors’ lives and create connected, supportive and vibrant communities. We are seeking like-minded individuals who support our values; Respectful, Collaborative, Passionate, Imaginative, Courageous and Responsible.


Our Veterans Services’ “Homes for Heroes” Program, is an initiative that ignites passionate responses for many across our community. We seek to provide care and support to veterans that are homeless or at risk of homelessness, to assist them to live sustainably and independently in their chosen community.


As one of our Homeless Veterans Case Managers, dedicated to the “Homes for Heroes” program, you will be responsible for identifying and assessing Veterans in need, providing holistic and professional assistance that meets the welfare and wellbeing needs of all clients. You’ll do this with a case management focus, ensuring the service provides the highest quality customer-centered care


You’ll also:


  • Review Veterans intake referrals and provide initial risk-assessments and initial care-planning needs.
  • Develop support plans for Veterans and support their development strategies to help them 
    achieve the plan’s goals.
  • Ensure that all veterans psychosocial and housing needs are determined in conjunction with the veteran, documented in their care plan.
  • Coordinate community supports (mental health, financial counselling, community and recreational connections) to better manage Veterans mental health and risk factors for homelessness.
  • Actively participate in relevant communities of practice to build awareness of the Homes for Heroes program and ensure delivery of services that are best practice.
  • Work closely in collaboration with third party organisations; community services organisations, housing organisations, the Department of Veteran’s Affairs, Mental Health organisations and other Government agencies.


This is a rare opportunity to be involved in a Program, you will be proud to be a part of!


You must have:


  • Demonstrable experience in client centred roles and an understanding of defence-related illnesses and conditions, mental and physical.
  • An empathetic, altruistic and caring demeanour and personality.
  • Passionate interest of and knowledge of working with Veteran’s affairs, either as a Veteran yourself or someone closely involved with the Veteran’s community.
  • Prior exposure to working with relevant government agencies, like the Department of Veteran’s Affairs, would be highly desirable.
  • Australian work rights and a willingness to submit a National Crime Check application.


We can offer you


A competitive package, supportive team environment, stable employment, ongoing training & development and the monetary benefits of working for a ‘Not for profit’ organisation. 


Our commitment to diversity 


We welcome and encourage applications from people across our diverse community, especially from Veterans and their spouses, Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. 

Employer questions

Your application will include the following questions:
  • Do you have experience working in the not-for-profit sector?
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a case manager?
  • What's your expected annual base salary?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.