IT Senior Support Officer

Aerometrex
Adelaide
Information & Communication Technology
Help Desk & IT Support
Full time
Posted 15d ago

Aerometrex is a geospatial tech company with a focus on providing data driven insights for a range of industries. As a preferred supplier to the private & public sector, we have over 40 years of experience in areas such as aerial imagery and mapping, 3D modelling and airborne LIDAR. Aerometrex also offers a subscription-based service known as MetroMap, which gives users easy access to high-quality 2D imagery, 3D reality mesh models and LIDAR-derived products. 

A great opportunity has become available for a fulltime IT Senior Support Officer to join our growing team based at our Adelaide Head Office. This role reports to the IT Manager and will provide technical remote and on-site software, hardware, and PC support. 

Responsibilities of this role include:

  • Record, resolve and support all issues in the Service Desk ticketing system.
  • Take ownership of issues, plans, coordinates and organises workload while remaining aware of changing priorities and competing deadlines.
  • Support office-based infrastructure (Windows Servers, routers, firewalls and switches).
  • Support cloud-based services such as O365/Azure and Amazon Web Services.
  • Using troubleshooting tools and techniques to diagnose and implement solutions as necessary to ensure IT infrastructure availability.
  • Testing, implementing, monitoring and tuning IT systems to ensure optimum performance and highlight potential issues.

What you'll need (essential requirements):

  • Excellent communication skills
  • Prior knowledge of Microsoft based operating systems
  • Working knowledge of networking concepts

What we'd like (desirable requirements):

  • Knowledge of cloud based systems, AWS or Azure
  • Basic Linux knowledge
  • Experience with backups and archiving
  • Ability to create simple scripts in Powershell, bash, python.
  • Working knowledge with Atlassian products

Why work with us

We're committed to professional excellence with a focus on innovation and team development. We value our team members and offer a supportive work environment in which to grow.

If you’re interested in developing your career in the IT/software development/geospatial industry and you're committed to producing high quality work while contributing to team outcomes, we’d like to hear from you! Please send a cover letter and resume to Nadia Cantini – Aerometrex HR via the seek application process. 

 

* We thank all applicants for their interest in this role however only shortlisted candidates will be contacted.

* No recruitment agencies please

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as an Information Technology Support Officer?
  • What's your expected annual base salary?

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