Superannuation Administrator - Wollongong

DFP Recruitment
Wollongong, Illawarra & South Coast
Insurance & Superannuation
Superannuation
$30 per hour
Contract/Temp
Posted 5d ago
  • Wollongong location
  • 3 Month Contract - ASAP start 
  • Paying $30 per hour + super
  • Full time, Mon - Fri - 35 hours a week
This customer-focused administration team is responsible for the provision of quality administration services to customers.

The Role:

The primary purpose of this role is to ensure the quality of defined complex tasks within Administration Operations as well as provide high level of customer service.
 
The aim of this role is to contribute to the success of the business by proactively suggesting enhancements to processes to gain efficiencies and/or improve the client and customer experience.

Duties:

  • Ensuring the processing and peer review of allocated tasks is completed accurately and within assigned and measured KPIs.
  • Respond to enquiries from GOSS and other internal teams with respect to transactions within Administration Operations.
  • Respond to all escalated internal enquiries relating to Administration Operations.
  • Respond to member and employer enquiries in relation to the Administration Operations.
  • Completion of all workforce management requirements, including daily recording of completed core tasks and input to team planning meetings.
  • Completion of daily and ad hoc tasks as required.
  • Contribute to the overall team morale by maintaining professional and positive working relationships with work colleagues and adhering to  policies and procedures.
  • Meet all compliance requirements, including timely reporting of identified compliance issues.
About You:
  • VCE/HSC or equivalent
  • Proven experience within an administration or customer service environment
  • Superannuation experience 
  • Involvement in a team environment preferred
  • Solid understanding of superannuation processes relating to the CoE
  • Ability to work under pressure to meet strict deadlines
  • Show initiative and contribute to a continuous improvement environment
To Apply:
If this sounds like the role for you, submit your updated resume in MS Word format by hitting APPLY NOW or call Amy at DFP Sydney on (02) 9200 3671 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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