Service Desk Consultant

Palmerston North
Information & Communication Technology
Help Desk & IT Support
Full time
Posted 11d ago

FMG are seeking a Service Desk Consultant to join our Palmerston North based team on a Fixed Term basis for 12 months. 

Reporting to the Manager of Service Desk, you will be primarily focused on supporting and maintaining our reliable computing environment to meet the needs of our employees.

In this pivotal role you must be a great communicator who is able to build and maintain positive relationships with our internal and external stakeholders, as well as being able to provide an exceptional level of operational service and support. 

About FMG 

Since 1905, FMG has had its roots firmly planted in rural New Zealand, which is why you’ll find that we're different when it comes to insurance. Now over 115 years later, we’re still 100% New Zealand owned and the country’s leading rural insurance specialist. As a mutual we invest profits back into the business to keep our premiums competitive and continue to strive to provide outstanding service for clients. As an employer, we invest in our people to foster a working environment that promotes achievement and celebrates success!

To be successful in this role you will have the ability and knowledge to provide outstanding technical support (ideally Help Desk Level 1 or higher). You must also be a great problem solver, have great attention to detail, effective time management skills and the ability to communicate and build relationships at all levels.

You will have a passion for customer service, ensuring our employees needs are met in an agreed timeframe and have a desire to drive improvement within the team and wider organisation. The ideal candidate will also have Service Now administration experience.

So, what are you waiting for? If this sounds like you, apply now! 

Applications close 5pm, Tuesday 26th October 2021. Applications will not be accepted without a completed application form.

For a copy of the Job Description visit Service-Desk-Consultant-PD-2021.doc

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