Customer Service / Administration - Freight

CBD, Inner West & Eastern Suburbs
Call Centre & Customer Service
Customer Service - Call Centre
$45,000 - $49,999 plus superannuation
Full time
Posted 4d ago

Customer Service / Administration - Freight

Located in Mascot NSW, Interparcel is setting the standard in transport innovation. We are forward thinking and highly regarded as an industry leader in the courier broker field as well as eCommerce Solutions Provider.

This is a full time, permanent position focusing on providing the highest level of customer service to new and existing clients.

The Position:

Working as part of our customer service team, you will be pivotal in providing customer service to a variety of customers as well as our office administration and sales teams. You will liaise heavily with customers and suppliers to identify and resolve any concerns.

Office hours are Mon-Fri 8am - 6pm. Start ASAP

Your responsibilities will consist of:

• Customer service via phone, email and online chat

• Deliver product knowledge to customers, incorporating all company services

• Complete client quotations, service order follow-ups & tracking

As you will be adaptable and a self-motivated employee, you will also enjoy a varied role and assist with other general office tasks and Export / Import functions.

To be successful in your application you will meet the following criteria:

  • Minimum 12 months Contact Centre experience
  • Computer skills, including MS Office
  • Excellent verbal and written communication skills
  • Excellent customer service ability
  • Be customer focused and reliable
  • Good problem solving and investigation skills
  • Must hold permanent residency or an unrestricted work permit to be considered for this role


If you meet the above criteria and are eager to begin your new challenge, please apply below addressing the selection criteria in your cover letter. Only short-listed candidates will be considered and contacted.

This position will offer you diversity, challenges and invaluable career experience. This is definitely a position worth applying for if you are passionate, enthusiastic and you're seeking an opportunity to grow and be rewarded for it. You will be joining a modern, open plan office which is close to all amenities and public transport.


Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a customer service administrator?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • What's your expected annual base salary?

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