Uber is looking for their next Strategy Operations Associate!

CBD, Inner West & Eastern Suburbs
Consulting & Strategy
Strategy & Planning
$38 per hour
Posted 3d ago

Uber is looking for an enthusiastic, organised and tech savvy individual to assist with a product & operations support role within their marketplace team. This role is ideal for business or computer science graduates, that are looking to gain experience with a global tech company!

Role: Operations Support
Start Date: ASAP
Pay rate: $38 per hour + super
Location: Sydney or Melbourne preferred, currently remote (working from home) due to COVID-19 restrictions
Shift Times: Monday - Friday, 9am - 5pm
Uniform: Casual - whatever you're comfortable in

About the Role
As a contractor within the Marketplace team, you​ will support our 3-sided experience for Consumers, Delivery People and Merchants.

What You’ll Do:

  • Review, document and recommend improvements to existing product & operations.
  • Investigate and respond to incoming requests from customer support and sales. Synthesise VoC themes and contribute to Marketplace strategy for optimising experience.
  • Develop outbound communication via CRM and web content including building briefs, organising approval from cross-functional stakeholders, reviewing assets to assure quality, and keeping track of engagement.
  • Support your manager in the delivery of end-to-end projects, from initiation to execution.

What You’ll Need:

  • A strong interest in product, customer experience and the tech industry
  • Basic computer skills
  • Strong verbal and written communication
  • Strong skills in organisation and process improvement
  • Proactive, ability to learn new processes and tools quickly
  • Comfortable working with cross-functional stakeholders

Please apply now! We'd love to hear from you!

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