APS4 Claims Officer

DFP Recruitment
Government & Defence
Government - Federal
$44 per hour
Posted 5d ago
We are seeking a number of experienced and personable Claims Officers to join our client who is a Federal Government Agency. The position would perfectly suit someone who has case management or insurance/claims experience, who is wanting to further their career within the public sector.

This is an APS4 equivalent level contract position until June 2022 with the possibility of extension. 
The Role and Responsibilities
The role will involve managing a caseload of claims at various stages of compensation benefits to eligible clients. You will be required to exercise your judgement to make determinations based on gathered evidence and the application of relevant legislation. There is a significant degree of stakeholder engagement, and the highest level of customer service is essential.
Responsibilities will include but not be limited to:
  • End to end management of claims
  • Providing a direct service to clients, including other government departments and agencies
  • Providing accurate information on the range of benefits and services provided by the client either by telephone in-person
  • Responding to incoming mail and electronic correspondence
  • Handling escalated enquiries; and
  • Data entry into an in-house information management system
About You 

Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role.  

In addition, you will demonstrate the following:
  • Previous experience in claims/case management
  • The proven ability to understand complex information and work under legislative frameworks
  • The ability to pick up information quickly and accept on the job feedback 
  • Excellent computer skills / the ability to learn new systems
  • Respond to queries in an efficient and professional manner
  • Demonstrate excellent written and verbal communication skills
  • Ability to be resilient and handle complex and sensitive enquiries
The rewards:
  • An attractive hourly rate of $44 per hour + super (goes up to $50 once accreditation has been achieved)
  • Monday to Friday – full time hours (37.5 hours per week)
  • Ongoing training and professional development
  • Work with likeminded team mates with a great culture
  • Contract until 30th June 2022!!
Please note: Successful candidates must be Australian Citizens and be willing to undertake a National Police Clearance.
If you're looking for your next opportunity, please send your CV by clicking the APPLY NOW button. If you have already registered with DFP Recruitment please reach out to your consultant to discuss this opportunity further.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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