Case Manager Workers Compensation

Newcastle, Maitland & Hunter
Insurance & Superannuation
Workers' Compensation
Full time
Posted 3d ago

Location: Newcastle, NSW 

Type: Full Time

Several Roles Available


Your part in a changing world 

At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world. 


Our opportunity 

Due to an exciting time of expansion and growth at QBE, we have multiple opportunities available for experienced Workers Compensation professionals to join us as Case Managers across our Treasury Managed Fund division. Depending on your level of experience, the role provides an opportunity for you to work either at the front end of our portfolio or be part of a tail claims team. 


Your responsibilities will include: 

Acting as the key point of contact for stakeholders, including injured workers, their employers, GPs and other medical professionals 

The role includes adhering to set timeframes and ensuring compliance with all legislative codes and company policies 

The QBE Case Management model involves face to face contact with stakeholders through case conferencing, claims reviews and onsite visits (COVID restrictions may change this from time to time) 

Conducting timely reviews for each case - planning, developing and executing claim strategies 

Effectively setting expectations and educating both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio 


Your story so far 

Professional experience in Workers Compensation in either an insurance or employer-based organisation is essential 

You have managed challenging and/or sensitive claim situations to a satisfying outcome 

A high degree of influencing skills partnered with strong written and verbal communication skills 

Customer service is a natural part of your day to day  

Resilience in dealing with difficult situations 

Developed time management skills with the ability to work in a high-pressure environment 

A flexible attitude and a motivated, service-orientated approach that allows you to deliver superior results to your clients and deal with difficult customers confidently and empathetically. 


We are here to support you 

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards. 

We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance. 

As a QBE employee, we will offer you: 

A nationally recognised qualification in Customer Engagement for successful candidates. We strongly believe in your success and fundamental to your success is the opportunity to learn and grow both personally and professionally.

Flex@QBE leave to enhance your work/life integration 

Our ‘At My Best’ wellbeing program, which includes a free 12-month subscription to Headspace 

Access to ‘Share the Care’ – 12 weeks’ flexible leave for new parents inclusive of paid superannuation 

Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums 

Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling 

Discounts on insurance products, car hire, hotels, goods and services 

Benefits through our various sports and arts sponsorship partners such as free and discounted tickets. 

Join us. 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us for general enquiries at or role specific enquiries to


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