Customer Experience Operator - Multiple opportunities available!

CBD & Inner Suburbs
Call Centre & Customer Service
Customer Service - Call Centre
Full time
Posted 12d ago
  • Opportunity to join Australia’s leading Taxi network!
  • Inbound Call Centre based in Woolloongabba
  • 2 week's paid training provided - ASAP Start
Australia’s leading taxi network service provider is seeking enthusiastic and customer-focused individuals to join their Customer Experience Team. Having a positive can-do attitude is essential!
Who are we?
Our 13cabs taxi network is the largest in Australia directly supporting 10,000 vehicles and 40,000 Drivers.  We believe in the importance of accessible, dependable, and equitable transport in the community and are building the team, technology, and brands to support its delivery.
As part of our growth, we currently have multiple positions available as Customer Experience Operator.  These are permanent full-time positions working 38 hours per week in our 24x7 call centre based in Woolloongabba. 

The role
As a Customer Experience Operator at 13cabs, you will receive inbound telephone calls in relation to booking services.  It includes maintaining, completing and ensuring relevant documents are accurate and kept up to date. 
We are looking for someone who has:
  • Excellent communication (verbal and written)
  • Active listening skills
  • A polite and courteous phone manner
  • Customer service orientation
  • High attention to detail with an ability to multitask
  • Good data entry and typing skills
  • Reliability as a team player and is committed to getting the job done
  • High energy level and stress tolerance
  • Availability to work 24/7 rotating roster
  • Must be a non-smoker/vaper
 What we are offering:
  • 2 weeks training
  • 13cabs uniform (provided)
  • Competitive salary with super
  • Weekly pay cycle
  • Minimum hourly rate of $23.67
  • Paid Lunch Breaks
  • Access to Flare Benefits Program – (Major Discounts across 100+ Retailers)
  • Staff Fuel Discounts
  • Employee Assistance Program
Click the "Apply Now" button to submit your up-to-date resume.

Only shortlisted applicants will be contacted directly.
All final applicants for this position will be asked to consent to a criminal record check.  Please note that people with criminal records are not automatically barred from applying for this position.  Each application will be considered on its merits.
Our customers come from all walks of life and so do we. At 13cabs we hire great people from a wide variety of backgrounds to enable us to meet our vision in making the world a safer and more equitable place for all. We’ll consider all applications that meet the selection criteria and warmly encourage people at all stages, backgrounds, and experiences in life to apply for roles with us, including Aboriginal and Torres Strait Islander people.

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you have customer service experience?
  • Which of the following statements best describes your Covid-19 vaccination status?

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