Multiple Customer Service Opportunities - Frankston Branch

Melbourne
Bayside & South Eastern Suburbs
Banking & Financial Services
Banking - Retail/Branch
Hourly rates from $27.65/hr + super
Part time
Posted 12d ago

  • Great opportunity to kick start your career with an industry leader!
  • No banking experience required. We provide full training and support.
  • Three roster options available - great work life balance

Roster Option 1: 24 hours per week

  • Monday 9.30 - 2.30pm
  • Tuesday 9.30 - 2.30pm
  • Wednesday 9.30am - 1.30pm
  • Thursday 9.30 - 2.30pm
  • Friday 9.30 - 2.30pm

Roster Option 2: 23.5 hours per week

  • Monday 9.30 - 4pm
  • Tuesday 12pm - 4pm
  • Wednesday 12pm - 4pm
  • Thursday OFF
  • Friday 11am - 4pm
  • Saturday 9.45 - 2.15pm

Roster Option 3: 25 hours per week

  • Monday 11am - 4pm
  • Tuesday 11am - 4pm
  • Wednesday11am - 4pm
  • Thursday 12pm - 5pm
  • Friday 11am - 4pm
Do work that matters
As a member of our team you'll help our customers realise their financial goals by conducting financial health checks. By identifying particular needs and understanding our customer's future plans you will be able to explain the benefits of a comprehensive and diverse range of products and services.
Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we've provided them with the best possible care and experience. Join our team and help us continue to build a culture of integrity and accountability by placing the customer at the centre of everything we do.
See yourself in our team
The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology.
What will help you succeed?
To be successful you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.
You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.
If this sounds like the role for you then we would love to hear from you. Apply today!

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick [link removed] to submit a valid application. We're keen to support you with the next step in your career.

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