Call Centre Representative

Parramatta & Western Suburbs
Call Centre & Customer Service
Customer Service - Call Centre
Full time
Posted 3d ago
Our client provides outsourced processing in Banking and Finance to one of Australia’s well known Mortgage providers. They are seeking to take new Operators into their Call Centre where you will be part of a positive team culture.
The Contact Centre is open 7 days a week with operating hours from 8am to 8pm Monday to Friday and 9:00am to 5:00pm on weekends (would only work a weekend every 4 to 6 weeks) and Public Holidays. You must be available to work a 37.5 hour week within the above hours on a rotating roster.
  • Working in an inbound call centre
  • Dealing with enquiries from customers regarding their mortgage
  • Actioning and responding to requests in a timely manner
  • Making any minor adjustments to customer details
  • Keeping file notes up to date in the system
  • Making 'welcome' calls to new customers
  • Handling any problems or resolving issues in a professional manner
  • Working to Service Level Agreements and KPI's

  • Experience in a Call Centre 
  • Strong communication skills
  • Stable working history
  • Team playing manner
  • Positive attitude & engaging nature
  • Good computer skills  
Temporary to Permanent Opportunity
No Working Holiday Visas
If you are interested in this great opportunity then please hit the 'Apply Button' or for further information please call Karen Marsden on (02) 8042 1655 or e-mail

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