Home Care Operations Manager

The Quest Group Pty Ltd
Community Services & Development
Aged & Disability Support
$100,000 - $129,999
Full time
Posted 4d ago

QuestCare is a premium provider of disability support services for NDIS participants and Aged Care packages in the ACT and surrounds. Please visit our website for more information about us at www.questcare.com.au 

We are currently seeking a highly experienced professional to manage operations and our compliance against NDIS standards and Aged Care Quality Standards. 

Key Responsibilities..

  • Manage day to day Human resources for our large diverse team of full-time office workers and in-home casual support workers
  • Reviewing and managing compliance policies and procedures under the NDIS Quality and Safeguarding Framework and Aged care quality Standards.
  • Maintain up to date knowledge of changes in relevant legislation and standards and keep management informed.
  • Manage risk to safeguard the company.
  • Conducting internal audits on quality and compliance standards.
  • Reporting relevant to the Directors and relevant managers
  • Work closely with all areas to manage  and implement continuous improvement strategies
  • Oversight and development of new initiatives

About you

  • Tertiary qualifications in a business or HR related field
  • Relevant experience in compliance and HR preferably within the NDIS and/or Aged care system
  • Awareness of the rights of older people and people with disabilities;
  • Excellent knowledge of the Disability service standards and Aged Care Quality standards.
  • Excellent interpersonal skills.
  • Ability to work independently.
  • Be flexible, highly motivated, and possess a sense of humour.
  • Excellence in documenting standards and procedures.
  • Excellence in written and verbal communication skills.
  • Excellent mentoring skills.
  • Excellent risk management skills.
  • Proven ability to manage teams
  • Experience in program and/or project management
  • Ability to maintain and implement the strategic and continuous improvement plans

To apply please send your resume and cover letter to Nathan Jones at Nathan.jones@questsolutions.com.au [link removed] You can also call Nathan for a confidential discussion on 02 62534314 to gain further insight into role.

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