APS3 Participant Support Officer - Wollongong

DFP Recruitment
Wollongong, Illawarra & South Coast
Call Centre & Customer Service
Customer Service - Customer Facing
$36.27 per hour
Posted 2d ago
  • Multiple Federal Government opportunities
  • Wollongong location
  • 12 Month Contract
  • Paying $36.27 per hour + super
The Role:
The APS3 Business Support Officer is responsible for setting priorities and managing workflows. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Responsibilities may include but are not limited to:

  • Providing counter/reception support for the local office including participant enquiries.
  • Managing the team shared email inbox, appointments, and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Supporting planning teams by actioning planning tasks that do not require delegation.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the Business systems.
To be successful in this role you will demonstrate the following skills and experience:
  • High level of proficiency in Microsoft Office
  • Office Support/Administration and Customer Service experience
  • Strong communication skills, both verbal and written
  • Excellent interpersonal skills
  • Strong organisational skills
  • Experience in data entry with a high level of accuracy and timeliness
  • Having a strong interest or previous experience with the Disability Sector would be an advantage
About you:
Business Support Officers must have high levels of personal resilience to be able to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face-to-face basis and at times, delivering difficult news / handling challenging conversations.
To Apply:
As this role is within the Federal Government, applicants are required to hold an Australian Citizenship or Permanent Residency.

If you are interested in this role, please submit your updated resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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