IT Support Officer

Freak Entertainment Pty Ltd
Parramatta & Western Suburbs
Information & Communication Technology
Help Desk & IT Support
Full time
Posted 11d ago

About the Company

Indoor Skydive Australia Group (ASX:IDZ) is an innovative company that offers a range of experiences, including indoor skydiving to immersive virtual reality gaming.

Position Summary

Reporting to the Group Technology Manager, the IT Support Officer will be responsible for providing technical and development support, including general desktop\laptop\server support, system hardware maintenance, installations and repairs and network maintenance.

The Essentials 

  • Good understanding of Microsoft Office (Word, Excel, Outlook, OneNote)
  • Experienced with Microsoft Exchange Administration
  • Good understanding of Desktops\Laptops running Windows 7, 8, 8.1 and 10
  • Good understanding of Windows Server 2008/2012R2/2016
  • Experienced with Group Policy and User Management
  • Experienced with T-SQL, MySQL Scripting, PHP and Python
  • Good understanding of OS Image Building, Backup and Restore
  • Experienced with Hardware System Repair, including Laptops, Desktops and VR Designed Machines
  • Experienced with Asset Tracking and Management 
  • Excellent Analytical and Problem-Solving Skills
  • Excellent Organisational Skills
  • Liaising with Third Party Vendors
  • Work Under Pressure
  • Willingness to Learn New Systems 
  • Work efficiently on your own
  • Minimum 1-2 years’ experience in similar roles

The Desirables

  • Formal Training/Certification in Software Development Languages. 
  • Retail or Leisure Industry Experience
  • Matrixed Team Environments
  • Code Release Management
  • Retail or Leisure Industry Experience
  • AWS Exposure
  • Ubuntu Exposure


Ready to Apply?

Send through your CV and tell us about yourself, experience and hobbies and how we may get in contact with you.

Employer questions

Your application will include the following questions:
  • Which of the following Microsoft Office products are you experienced with?
  • Have you worked in a role which requires PHP development experience?
  • Which of the following programming languages are you experienced in?
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following statements best describes your Covid-19 vaccination status?
  • How many years' experience do you have as an Information Technology Support Officer?
  • Do you have customer service experience?

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