Admin / Customer Service Officer

Private Advertiser
Parramatta & Western Suburbs
Administration & Office Support
Full time
Posted 12d ago

Maincom Services is a strong locally owned company operating throughout Australia that conducts repairs to domestic and commercial buildings damaged in insurable events including fires and storms.

We are currently seeking an experienced person to undertake a Case managment role within our Administration / Customer Service team to provide support to our trade supervisors, customers and home owners to ensure that their property is satisfactorily repaired.

You will be responsible for distributing and monitoring paperwork; submitting prepared quotes and home assessments to our clients & insurance companies and handling customer enquiries.

These roles are high volume with incoming calls and a variety of tasks requiring attention daily.

To be successful in this role you must possess:
•previous experience in an internal sales or call centre environment, preferably dealing with contractors

•experience in Case managment 
•strong administrative and organisation skills
•be able to juggle competing priorities
•intermediate skills in Microsoft Outlook, Excel and Word
•high level of accuracy
•work best in a detail oriented role
•excellent communication skills
•a strong commitment to working in a team
•mature disposition and positive outlook

This is a rare opportunity to work close to home and make a valuable contribution whilst working with an experienced dynamic team.

Due to the high interest in this role only candidates that are selected for interview will be contacte.

To apply please press APPLY NOW bedlow.

Employer questions

Your application will include the following questions:
  • Do you have customer service experience?
  • Do you have experience in administration?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you have experience working towards targets and KPIs?

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