Customer Service Officer

DFP Recruitment
Western Suburbs & Ipswich
Call Centre & Customer Service
Customer Service - Call Centre
$40 - $42 per hour
Posted 2d ago
Our State Government client is currently seeking experienced Customer Service Consultants to join their team on a temporary basis until 31st December 2021 (with a possible extension).

The role: 

As a Customer Service Consultant in their busy call centre you will handle both inbound and outbound calls with individuals and corporations to recover funds or negotiate payment arrangements for outstanding funds. You’ll provide an excellent customer experience whilst also showing empathy and resilience. 

About you:
  • Demonstrated customer service experience in a challenging and high demand environment
  • The ability to interact with a diverse range of customers and build relationships
  • The ability to interpret and apply legislation and follow set procedures
  • Excellent communication and negotiation skills
  • Be self-motivated to achieve personal performance goals and also be driven to contribute to team goals
What is in it for you?
  • Commencing 29th November 2021
  • Excellent work environment, supportive team
  • Training provided
  • Attractive Hourly rate + Super
  • Full time hours on a rotating roster between 8am and 6pm Monday to Friday and some Saturdays (between 8am-3pm)
Successful candidates will need to undergo a national police clearance

If this sounds like the opportunity for you click APPLY to submit your resume now!

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
You must have the right to live and work in this location to apply for this job.

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