Customer Service Contact Centre Roles - Expression of Interest

DFP Recruitment
Melbourne
CBD & Inner Suburbs
Call Centre & Customer Service
Customer Service - Call Centre
$29 - $31 per hour
Contract/Temp
Posted 8d ago
DFP are seeking expressions of interest from experienced Customer Service candidates for various temporary customer services and support roles, to work with some of our long term key clients. Ideally we are looking for candidates with demonstrated Customer Service experience, working within a Contact Centre environment and are ready to start ASAP!



Role responsibilities will include but not be limited to:

·        Be the first point of contact for contact centre customers and ensure a quality customer experience

·        Provide high level quality service to customer and a courteous and efficient telephone service including receiving inbound contact centre calls, triaging and transferring to the appropriate contact centre queue

·        Providing accurate information on the range of benefits and services provided by the client by telephone

·        Recording all communications with clients; liaising with other departments as required;

·        Handling escalated enquiries




In addition, successful candidates will demonstrate the following:



·        Outstanding people skills with a flair for customer service

·        Excellent verbal and written communication

·        Flexible approach

·        Solutions oriented




If you're interested and would like to be considered for the opportunities please APPLY NOW.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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