Customer Care Specialist | Night shift

CBD, Inner West & Eastern Suburbs
Call Centre & Customer Service
Customer Service - Call Centre
Full time
Posted 2d ago

Customer Care Specialist - Direct Banking

  • You are passionate about learning and developing your career
  • We are a team that cares about service and helping people
  • Together we will go above and beyond to support our customers

We're on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers and will always go above and beyond when it matters most.

Do work that matters

You'll be the friendly voice our customers hear when they contact the Retail Bank on a broad range of everyday banking enquiries. You'll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You're empathetic and, by walking in the customer's shoes, you'll ask the right questions to understand what they really need. You'll do your very best to resolve all enquiries on the first call and you'll achieve this by building and maintaining an extensive knowledge of our products and processes.

We currently have multiple full-time positions available with the below shift on offer.

Sunday 8:30PM - 3:00AM, Monday, 08:00PM - 3:00AM, Tuesday - Thursday 8:30PM - 3:00AM

Please note that this is a FLEX shift which means depending on business needs you may be required to start 2 hours earlier or finish 2 hours later.

You must commit to your shift for at least 12 months.

The start date will be 13th December. For the first 7 weeks you will be in full time training from 09:00AM - 5:00PM and this will be in office at South Eveleigh. Training will be moved to virtual if we are still in lockdown.

You will finish up for leave on December 24th and resume training on January 10th 2022.

The Customer Care Specialist position has been designed so you can successfully perform your role in the comfort of your own home once your manager feels you are comfortable to do so. All you need is a designated work area, and a connection to the internet, then leave the rest to us!

We'll guide you through training and inductions, workstation setup, self-assessment and e-learning modules to help you adapt to working from home. We'll also schedule regular in-office days at South Eveleigh to ensure you can stay engaged and connected with your team.

We want to hear from people that:

  • are conversation starters and great at connecting with a diverse range of customers
  • take pride in delivering exceptional customer service
  • are natural problem solvers who are proactive in finding solutions
  • have strong verbal communication skills and are confident speaking on the phone
  • are able to navigate new technology and computer systems efficiently and accurately

See yourself in our team

We like to say that Direct Channels is at the heart of the best Retail Bank in Australia. During recent events like the drought, bushfires and the pandemic, we've been there for our customers when they needed us most.

Direct Banking is often our customers' first port of call when they need the bank's help. Our team understands the potential they have to make a positive difference in our customers' lives and are passionate about making each interaction with them count.

You'll be joining a team of passionate people, delivering best in class customer experiences every day. This passion, along with a genuine respect and care for one another, is what makes our team so special.

Need more reasons to apply?

Our Contact Centre Team are a diverse bunch who thrive in an enthusiastic and supportive environment. You'll work with and learn from the best. Our Team Leaders will support your development and help you grow both personally and professionally.

As well as offering a competitive remuneration package, CommBank employees have access to a variety of benefits including discounts on banking products and services, extra leave options, exclusive discounts to major merchants and much more.

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick [link removed] to submit a valid application. We're keen to support you with the next step in your career.

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