Customer Service Officers

Toyota Insurance
West Gippsland & Latrobe Valley
Call Centre & Customer Service
Customer Service - Call Centre
Full time
Posted 2d ago

Customer Service Officers – Full and Part-time Vacancies available 

We’re excited to announce a new round of opportunities for customer service officers to join our Regional Contact Centre. These will be a combination of full-time and part-time roles, with a minimum of 18 hours a week required within the service hours specified further below.

Please note that arrangements will be in place for staff to work remotely subject to State and National requirements concerning COVID19. Furthermore, 6 weeks of onboarding at our Warragul Office location will likely be required (subject to restrictions) before remote working arrangements are made. Regardless of whether you opt for part-time or full-time, you will have to be prepared to commit full-time to training for those first weeks of onboarding.

All successful applicants will be required to comply with the Victorian Government Covid vaccination mandate.

Our Regional Contact Centre is located in Warragul, Gippsland region, about a 45-minute drive from South East Melbourne (against traffic) and just a short walk from Warragul train station. Please note that we have another office based in Melbourne on St Kilda Rd so for future career development and growth, you’ll have to demonstrate the flexibility to travel to this location as required.

We foster the development and growth of our staff, and a number of our Customer Service staff have progressed to other roles in our company; therefore, we encourage applicants who are eager to begin their careers with us.

The role

Working in either our Claims Services or Policy Administration teams, you will be responsible for assisting our customers over the phone or by email with queries or changes regarding General Insurance. You will be working in a fast-paced yet friendly and supportive environment.

Our standard working hours are 8:30 a.m. to 7 p.m. Monday to Friday and 8:30 a.m. to 5 p.m. on Saturdays. For full-timers you will have to be available to work a 37.5 hour week within the above hours on a rotating roster.

As part of the application process, you’ll need to be available sometime during the week of 25th - 29th October for either an in-person assessment centre or a remote video conference (or similar) to assess suitability. The start dates for this role will be around early November.

The person

To be successful in one of these roles, you will have:

  • a strong focus on customer experience and previous roles that support this
  • excellent verbal and written communication skills
  • excellent phone manner
  • ability to work in a fast-paced team environment
  • attention to detail
  • analytical skills
  • Resilience
  • computer literacy
  • strong values, and friendly and empathetic nature.

The benefits

You will be rewarded with:

  • a generous insurance discount
  • a friendly and supportive work environment
  • ongoing training and development
  • an opportunity to progress in a successful and growing organisation.

The starting salary for this role full time is $53,750 package (Incl. 10% super). The appointment will be subject to satisfactory police and reference checks. 

The company

Adica (Aioi Nissay Dowa Insurance Company Australia Pty Ltd) is the Australian subsidiary of Aioi Nissay Dowa Japan, a conglomeration of insurers with a combined history spanning nearly 400 years. The Company provides general insurance products under the Toyota Insurance, Lexus Insurance and PowerTorque Insurance brands. The company is locally incorporated and managed, regulated by ASIC and APRA and is particularly focused on the Motor Vehicle industry in Australia.               

Adica has a goal of profitable growth through the delivery and development of its services in Australia in conjunction with Toyota Motor Corporation Australia and Toyota Financial Services Australia.

Submit your application through Seek or email to Matthew Adams - Human Resources Consultant, at, by COB Friday 22nd October.

Please include your availability in your application. Please also take note that we only have a minimal amount of vacancies to consider for part-timers.

Employer questions

Your application will include the following questions:
  • Have you worked in a call centre before?
  • Do you have customer service experience?
  • Which of the following statements best describes your right to work in Australia?
  • Are you available to work on a rotating roster?

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