Bar & Wait Staff / Customer Service Attendant

Fortress Melbourne
CBD & Inner Suburbs
Hospitality & Tourism
Waiting Staff
$26.49 base rate p/hour + penalties
Posted 8d ago

Are you a bar or restaurant floor legend looking for your next career move?

Are you game enough? 

Then read on!

Fortress Melbourne is looking for a superstar to join our growing team! If you have experience in food and beverage and an awesome personality then we want to hear from you!

About us:

‘Fortress Melbourne’ is a games and esports entertainment venue like no other. The 1,000 capacity venue includes an 800 sq/m 200 seat live esports arena (the ‘Alienware Arena’),  150+ premium LAN PCs, old school arcade games, two licensed bars, private party spaces, a full-service Tavern restaurant holding specially created VIP video game booths and designated board game / tabletop areas, merchandise store, dedicated streamer pods, and a live broadcast production facility. Fortress was founded with one purpose: ‘to ignite the spirit of gaming’. 

About the role:

We are on the lookout for some amazing people to join our team. You might be a cocktail Rockstar looking for a new challenge or maybe you've got some mad restaurant skills on the floor and are looking to expand your horizons. We currently have openings for positions in our customer service team, where we handle everything from serving tables and making cocktails, to helping guests with PC gaming and board games. We love what we do and have fun doing it! If this sounds like a fit then we want to hear from you!

The ideal candidates must have:

  • At least 2 years experience working in a food & beverage environment
  • Outstanding customer service skills;
  • Cocktail making experience (desired but not essential)
  • Barista experience also desired (but not essential)
  • Experience servicing large crowds of up to 1000 people
  • Be flexible & available to work across a roster including week days, evenings, weekends & public holidays;
  • A valid Victorian Responsible Serving of Alcohol certificate;
  • A valid Working with Children's Check (this must be obtained before employment commences)
  • Confidence dealing with customer complaints and resolution;
  • Energetic & have the ability to multi-task & adapt in a fast-paced environment
  • Excellent personal presentation & have a positive 'can do' attitude; and
  • Rights to work in Australia
  • Fully vaccinated for COVID-19 as required by government mandate

Please apply with your resume and a cover letter telling us why you are interested in joining the Fortress team!

Employer questions

Your application will include the following questions:
  • How many years' experience do you have as a waitperson?
  • Which of the following statements best describes your right to work in Australia?
  • Do you hold a current Responsible Service of Alcohol (RSA) certificate?
  • Do you have a current Working With Children (WWC) Check?
  • Which of the following statements best describes your Covid-19 vaccination status?

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