Customer Success Representative

Agworld
Perth
CBD, Inner & Western Suburbs
Call Centre & Customer Service
Customer Service - Customer Facing
Full time
Posted 25d ago

What will you do?

As an Agworld Customer Success Representative you will be a valued member of our Perth based, Australian support team, focussing on providing exceptional customer service to Agworld’s client base in Australia, New Zealand and South Africa, in order to increase customer engagement and value. Core elements of this role include:

  • Providing exceptional customer service via phone, in-app chat and email.
  • Onboarding of new clients, training and customer care.
  • Provide technical support during new client onboarding such as importing data and connecting clients.
  • Ensure that all new clients enter a Customer Engagement Campaign throughout their first 12 months.
  • Processing customer renewals and overdue renewals.
  • Re-engaging at risk customers prior to renewal through various communication mediums.

 

What makes working at Agworld phenomenal?

Besides working for an industry leader which has been named one of 50 companies that exemplify the best in agriculture technology around the world, and that has continued to grow and thrive during the uncertainty of COVID-19, this role offers many benefits. Let us tell you about them:

  • We offer competitive salaries and a supportive workplace.
  • We promote continuous learning through regularly scheduled improvement weeks targeted at professional and personal development; as well as a leadership development program for everyone in the business.
  • We offer job security; this is a permanent role on our growing team.
  • Our office is clean, bright, and ergonomically focussed! There are plenty of breakout spaces for quiet productivity as well as collaborative, team-focused work spaces.
  • Fortnightly lunches are on Agworld
  • We have regular fruit deliveries to keep us satisfied and healthy
  • We like to celebrate and socialise so we have regular bbq lunches to celebrate our work cycles as well as Friday social afternoons.
  • This is a centrally located office close to public transport. You can also cycle to work and park your bike in our secure bicycle parking.
  • We have clear career advancement opportunities and an environment of leadership transparency.
  • We care about our employee’s life outside of work which is why we have flexible and family-friendly working arrangements and partners are always welcome at our social events.

 

Who are we?

Agworld is fully owned by parent company Semios. Semios is a privately held Canadian organization that offers real-time crop data and pest management tools to orchardists through sensor data in combination with big data analytics and machine learning. The heart of what we do at Agworld is helping farmers work with their key partners to build profitable and sustainable businesses through an integrated online platform; the big picture is that we want to feed the world! We are a leader in the global AgTech industry, selling to farm businesses in Australia, the USA, Canada, New Zealand and South Africa.

 

We have been repeatedly identified as an exemplary company within the AgTech industry and we intend to continue improving through the formulation of high-quality software solutions. Put simply, we’re serious about what we do and the software we create, it is the core of the business and we prioritise equipping our employees to do brilliant work. 

 

We are passionate about excellence and we will provide ongoing opportunities to learn and develop your skills. When you’re doing your best, we’re doing our best. 

 

What do you need?

The ideal candidate would have the following qualities:

  • 1-2 years experience in a customer service, agtech, agricultural or inbound communication role.
  • Experience using Salesforce would be ideal. The full tech stack which we use regularly is Chrome, Salesforce, Intercom, G-Suite, Jira, Chargebee, Zoom, and Slack, which we can introduce you to.
  • Bachelor's degree with coursework in agriculture, business, or a related field would be ideal.
  • Be disciplined and driven, persevering through challenging communication and potential pushback from customers.
  • A high level of communication skills with a positive and empathetic flavour.
  • You will be actively listening to and interacting with customers so a level of exuberance and willingness to learn is needed.
  • Computer literacy, experience with G suite, and comfort picking up new technologies.
  • This role also operates collaboratively within a team and has high interaction with many departments, soft skills around interpersonal communication are a must.

If you feel that you would be well equipped for this role without one or more of the previous points, please feel free to still apply, and be prepared to explain clearly your suitability for the role.


 

Employer questions

Your application will include the following questions:
  • Do you have customer service experience?
  • Which of the following statements best describes your right to work in Australia?
  • Have you worked in a call centre before?

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