Spa Director

Hilltonia Homestead
Mornington Peninsula & Bass Coast
Trades & Services
Hair & Beauty Services
Full time
Posted 20d ago

Spa Director 

If you have the passion and experience to develop a seamless service culture for a new luxury brand, we would love to hear from you. 

About Alba

Opening in winter 2022 Alba Thermal Springs and Spa is a world class wellness sanctuary located on the Mornington Peninsula. 

Positioned on a beautifully landscaped 15-hectare property, Alba will offer contemporary indoor, open-air, and outdoor thermal bathing and spa experiences designed to rejuvenate and recalibrate. The restaurant and cafe will serve meals using locally sourced, seasonal produce and luxury villa accommodation will be available from 2023. 

The role

To support our vision to be Victoria's most sought-after bathing and wellness experience we are seeking a Spa Director to join our executive team.  Reporting directly to the General Manager the position is responsible for setting and delivering the strategic direction for the spa. 

Our Spa Director has the unique opportunity to create an exceptional spa experience and bring this exciting new brand to life. Through recruitment, training, and employee engagement this important position will focus on creating a dynamic and inclusive workplace culture from the ground up, with an opportunity to shape a team of 70+ therapists within Alba’s 22-treatment rooms. 

Your day-to-day activities and duties will be varied and engaging and will include:

  • Developing and delivering the day spa and wellness centre business plan and future wellness development
  • Developing and executing all wellness packages, programming, events, workshops and retreats to engage guests and drive revenue
  • Conducting market research and analysis on the latest wellness trends to ensure that every opportunity is taken to implement unique and special experiences for our guests
  • Developing and monitoring financial and yield management strategies to increase revenue and maximise profit 
  • Identifying and developing new and existing revenue streams
  • Overseeing the management of the operations
  • Ensuring that therapists and receptionist are fully trained in all key areas such as treatment performance, retail sales and reception tasks.
  • Consistently monitoring therapist’s treatments and reception tasks to ensure highest quality performance. 
  • Managing staff feedback and performance appraisals.
  • Developing Standard Operating Procedures for all treatments and reception tasks and ensuring all therapists are correctly performing treatments as per spa treatment protocol.

About you 

  • Diploma in Beauty Therapy or equivalent experience 
  • Minimum of 3 years of experience running a large spa and or wellness centre
  • Proven people management skills are essential
  • Excellent guest service experience and decision-making capabilities
  • Proven ability to analyse and interpret financial information to inform business decisions
  • Strong working knowledge of Spa programs, Microsoft Outlook, Microsoft Office and Micros 
  • Excellent interpersonal skills with ability to communicate with all levels of employees
  • Flexible and able to embrace and respond to change effectively 

Benefits

  • Competitive salary, including superannuation
  • Strong leadership, with autonomy
  • Flexible working arrangements

For a copy of the position description please email info@albathermalsprings.com.au or for further information place contact Craig Dodd, General Manager on 0477 449 088 

 

 

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following statements best describes your Covid-19 vaccination status?
  • How many years' experience do you have as a Spa Director?

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