Insurance Officer | Hawkesbury Location

Complete Staff Solutions Pty Ltd
Richmond & Hawkesbury
Insurance & Superannuation
Posted 10d ago

Our client is looking for a Part Time Insurance Officer to Assist the Coordinator Governance and the Manager Corporate Services and Governance in the management of Council's insurance portfolio.

This role is a 3 month contract, part-time position 3 days per week, the days are flexible. 


  • Provide administrative support for the Coordinator Governance and the Manager Corporate Services and Governance. 
  • Daily claims management for Public Liability and Professional claims received by Council, and Council’s Motor Vehicle and Property damage claims including notification and liaison with Council’s insurers 
  • Maintain records and registers relating to insurance claims for the Public Liability/Professional Indemnity/Property/Motor Vehicles claims’ records and provide analysis and management reporting as required
  • Prepare and input all data for Insurance computer programs/ prepare Comprehensive Third Party policies for Council’s new vehicles on insurer’s database and ensure payment is processed in required timeframe; and ensure the bi-annual common expiry dates are adhered to, ensure timely payment for the renewal of policy renewals for existing/current Council vehicles 
  • Ensure claims are appropriately investigated and dealt with in a timely manner and in compliance with legislation and Council policies 
  • Coordinate Council’s annual insurance renewal process including coordinating Property valuations and Motor Fleet data as required and maintenance of insurance schedules 
  • Ensure all incoming payments are recorded, registered, receipted and lodged against the appropriate job numbers for all insurance matters 
  • Use Council’s authorised record keeping system(s) to create, receive and capture corporate records relevant to the responsibilities of the position in accordance with Council’s Record Management Policy 
  • Check list of payments against accounting payments before preparing payment authorisation to be signed off by Manager Corporate Services and Governance for all insurance related matters 
  • Assist staff in completing documents relating to insurance claims 
  • Assist in the development and implementation of systems and procedures relating to the Corporate Services and Governance Branch. Ongoing review of processes to identify improvements and efficiency opportunities and implementation in consultation with the Coordinator Governance and the Manager Corporate Services and Governance. 
  • Other duties as directed by the Manager Corporate Services and Governance, that is within the scope of your skills, competence and training.


  • Tertiary Qualifications in Business Administration or equivalent experience
  • Class C Licence
  • Demonstrated experience in an insurance office environment handling claims 
  • High level of computer skills including word processing, spreadsheets and databases 
  • High level written and verbal communication skills including the ability to communicate with a range of Managers and employees and third parties including members of the public, solicitors, other Council personnel, insurance companies and brokers 
  • Strong investigation skills in relation to insurance claims management
  • High level of initiative and strong organisational and time management skills to prioritise incoming work to meet multiple deadlines 
  • Experience in insurance renewals and claims management for an organisation


  • Good verbal and written communication skills 
  • Ability to maintain confidentiality 
  • Display patience and understanding in dealing with the public and staff
  • Ability to work with limited supervision 
  • Ability to work effectively in a team environment

Do not wait, apply NOW! 

Please submit your resume by clicking the 'APPLY' button and attaching your resume or call the Penrith Team on (02) 4721 1817

Complete Staff Solutions provide recruitment solutions to organisations Australia wide!  right people, right job, right time


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