Service Desk Analyst

4Logic
Perth
Eastern Suburbs
Information & Communication Technology
Help Desk & IT Support
Full time
Posted 6d ago

Up to $65k + up to $1000 tech fund annually

Description

4Logic have just embarked on the hunt for an experienced IT Support professional to join our Belmont team. We are looking for someone with proven technology experience working in the field, someone who is a safe pair of hands for our customer's IT difficulties and someone who has a passion for making customers happy. This full-time permanent role will see you responsible for supporting the technology environment of 4Logic customers.

Duties

  • The ability to provide technical phone and onsite support to our customers.
  • Desktop, server and application support within Microsoft AD, Exchange and O365 environments.
  • Occasional project team work to deploy solutions for customers.
  • Opportunities to install and configure Servers, Networking, and other IT equipment.
  • Opportunities to be involved with account management, VOIP, technical presales contributions, and other areas.
  • Work with highly experienced Engineers and Technical Account Managers to maintain best practice environments.

Requirements

The ideal candidate for this role will possess most, if not most of the following:

  • Competence in the effective management of customer relationships in a way that is both professional and upbeat
  • Exposure to ticketing systems
  • Stellar skills in Microsoft environments coupled with a good understanding of backup systems
  • Proven experience providing networking support, ideally in Cisco
  • Solid abilities in cable management
  • Great troubleshooting skills combined with calmness under pressure
  • Experience working with a Managed Service Providers (MPS) or similar time-based billing environment experience
  • Experience providing remote end user support
  • Experience working with Microsoft teams
  • ITIL Certification
  • Microsoft 365 Certification
  • CompTIA A+ Certification.

Benefits

  • Up to $65k for the right mix of values and skill
  • We Value Our Employees - You will play a crucial role in our growing service delivery team, supporting and delivering innovative technical solutions.
  • Training – up to $1000 tech fund annually to support employees towards certification and qualification.
  • Safety and Wellbeing – 4Logic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors. 4Logic reinforces its safety focus through embedding expectations of its leaders and people to support health and safety outcomes for all and compliance with all relevant health and safety laws (including the Occupational Healthand Safety [OH&S] Act 1984 and its associated regulatory codes).
  • Innovative Career Progression - We want you to grow, develop and learn with us. 4Logic provides you with access to arange of internal and external learning and development opportunities to support your performance in your role and further your career aspirations. 4Logic also supports relevant study via negotiated financial assistance and leave provisions for relevant courses. We provide regular team development, peer reviews and onboarding buddy system.
  • Job Security - Full time hours available in a modern office with Western Australian company that celebrated its ten-year anniversary in 2021.
  • Work-Life Balance - We proudly offer flexible working hours and conditions.
  • Social and Environment – Personal development, social club, fundraising sporting teams, one paid volunteer day per year, healthy snacks, expresso coffee, tea, soft drink, spacious workstation with double screen and a laptop.
  • Company vehicles – Cars are provided to support business activities and remain the property of 4Logic.

Apply Now!

If you are ready to excel with a collaborative and awesome team, apply today! We look forward to receiving your application.

This role is available to permanent Australian residents only.

We are not accepting applications from recruitment agencies.

Diversity, inclusion and belonging are part of who we are. Together, we continue to build an inclusive culture that enables, values and celebrates the diverse opinions of our employees.

Visit us on www.4logic.com.au or on LinkedIn

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following statements best describes your Covid-19 vaccination status?
  • How many years' experience do you have as a service desk analyst?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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